ID or password is incorrect ERROR

[LARANJO]

Well, after playing for a bit early in this morning, I came back to try to play a little bit more before my second shift. However, whenever I try to log in through the game launcher (Windows - Steam service account), I get an error telling my that my "ID or password is incorrect". However, the mere fact that I am logged in and writing this post is enough evidence to show that this is an error with the launcher/game/authentication servers or whatever. I can log in to both SE and Mogstation using the exact same ID and password. I have changed my password several times to try and fix this issue, nothing worked so far.

Is there a fix for this that doesn't involve contacting support? I have already contacted SE support, but with how everything's a total mess right now, I don't expect to resolve this issue with them any soon...

[Unicornsoup]

I have the same issue on Windows 10, standalone client. I changed my password 3 times already, and I made sure that everything is spelled correctly (ID and password!). I can log into mogstation, forums, etc. and I even copied the used password into the launcher just to make sure. This occured for the first time half an hour ago.

[Soleras]

Having the same issue

[Thaildras]

I'm getting the same, can log in to the mogstation/forums but not the game client. I've had no emails to suggest a password/email has changed so I assume my details haven't been taken/altered, it's just logging into the client that is presenting this issue.

Edit: Seems to work ok now, odd one.

[Soleras]

After disconnecting my VPN, login worked. Switching my VPN connection around also worked.

[Unicornsoup]

This worked for me too, thank you!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums.

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forums. In order to get the proper support, you will need to contact the North American Support Center. This thread will be moved to ‘Separate Support Required’.

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