Changing of monitor causing game to crash and freeze PC?

[Dizney4j]

So i've been playing FFXIV for years now. I'm currently on the Stormblood expansion. I've had multiple monitors, and i've had the same graphics card for a while now with near zero issues with crashes, freezes, frame rate etc. I usually run the game on a standard settings and I always have fps at 59 easily. And once again, no issues.

My recent samsung 24 inch went out, so I was using my old school 17 inch wide screen. No big deal. Well, a friend game me a 24 inch LG 1080p monitor to use for the time being, and now, whenever I play FFXIV, during the game my monitors turn black, sound freezes, and then my PC just sits there. Pretty much a hard crash.

Checked drivers, made sure nothing was running in the background, tried again multiple times, and it still crashes... The ONLY time it DOESN'T crash, is if I change my actual monitor resolution to 720p. Very odd.

Btw, my graphics card is a AND Radeon R9 390. I know it's an old graphics card, but as Ive stated before, ive never had any issues with it. Any help would be great!

Thanks!

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? apply. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'



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