Not urgent : suggestion for ammelioration of login queue for the future

[Risvertasashi]

Ok, let me try again in more detail:

I'm basically saying I like the ideas along the lines of B the most. A is already there to an extent (only within the same datacenter), and C... Well. I'd rather SE put in the effort to resolve underlying causes rather than develop extensive workarounds.

But even though I like B, you mentioned not being sure how possible these things were, and I'm not either - because SE seems to struggle resolving issues that look simple from the outside, even with extensive diagnostic data from the community.

A further suggestion, if SE really cannot resolve 2002 in queue and otherwise make the process more tolerable and accessible, would be to change the sound of the error so it is not the same as the queue refreshing. One would hope this is simple enough...

[Kahri]

C... Well. I'd rather SE put in the effort to resolve underlying causes rather than develop extensive workarounds.

Agreed. That's why I marked the title as 'not urgent'.



Resolving the existing and immediate login issues is !!!urgent!!!



I hope that was enough emphasis.



Making adjustments to the login queue, so it isn't as frustrating, is more of a 'secondary project when you have a moment'.


That said: it might just be that the login issues need particular specialised experts to work on, and they have other staff with some time able to be budgeted to work on it.



After all, things like the trailers etcetera are things that already exist ... they really only need to be linked. And since the companion app and character's lodestone page already give access to a good amount of in-game character data ... would it be that much of a stretch to allow us to access more in-game character data via the lodestone?

change the sound of the error so it is not the same as the queue refreshing.

Wholeheartedly agree. It would be frustration piled upon existing frustration to end up confusing the two alerts because of the exact same sound being used. Can imagine there would likely be a bit of hair loss (ie being torn out) with this.