My 2 cents on queues

[Viirin]

From the forums there are 2 sets of people who are standing out.
Yes they knew, because they even warned people of the potential queue issues prior to launch: https://www.theverge.com/2021/11/30/...ded-wait-times

I mean, they told you, and apparently you bought it anyway. So if you knew it going into it, why complain now?

My theory is that hey are probably hoping people will buy EW and hop off once they finish the story, therefore freeing up server space. This way they won't have to spend much on new servers or upgrades.

This is typically a good theory as no company wants to set up too many worlds and then immediately have to merge a bunch of them so they aren't empty. It's unlikely to be the case here though, and they've already offered you their reason, which I'm guessing you choose to disbelieve. I've noticed in the last day or so the queues seem to be a bit smaller. I do think it will get better just with time but not sure if the queues will actually go away until there are new servers. SE probably actually stands to lose more money by not having adequate servers than by buying them, so I don't really see what their motivation is to lie. I am sure that many people will cancel their subs with plans to come back when things have died down a bit, and I'd imagine there is some subset of people who will leave and never come back. If you have 2+ hour queues for a long period of time, you're simply going to lose subscribers, and that costs money.

Yes they "gave" us 7 days, but we already bought the expansion. They already have our money. It's not unreasonable for a customer to want to use the product they bought, as it was intended. Since most of us have jobs, families and responsibilities, we do not have the luxury of waiting hours in a queue.

I don't know why people on this forum struggle with how compensation works. The 7 days were compensation for lost time, not "7 free days during which you can't play". To be fair, I am starting to wonder if they actually intend to give any more compensation as they didn't address it in the update on the 11th, and I think they should, given that queues are still so long.

I would have rather they delayed the launch of EW, gave us a bit of content for SB and launched EW then they could offer more servers. At least I would be able to log in and play. ARR gave out a ton of regular content, well before Heavensward, so I know it's doable.

I mean, that's what you say given what you know now - if it had been delayed there would have been tons of complaints, most of them probably coming from the same group of people complaining now.

I really wish they would just roll back their servers to SB, apologize for this mess and then re release the expansion when they can handle it.

This is my rant. At least I offered a solution, but I know some people will defend Square/Enix, no matter what they do.

Yikes. Rolling back the servers is the one worst thing that SE could do that would make me, for one, extremely angry. You're talking about undoing the progress of a lot of players. That cure is much worse than the disease.

So I am not allowed to voice my own opinion? People should be vocal about this!

Typical forum etiquette would prefer that you express your opinion in an already extant thread if there is one. There are many to choose from, in this case.