From the forums there are 2 sets of people who are standing out.
1 - People who defend Square/Enix no matter what
2 - People who are mad at the current queue times

Honestly I don't really get group 1. Square/Enix is multibillion dollar company. They saw the influx of players earlier this year, they saw the preorder numbers and yet released the game when they knew the servers couldn't handle it. Yes they knew, because they even warned people of the potential queue issues prior to launch: https://www.theverge.com/2021/11/30/...ded-wait-times

Yet they decided to go forward with this. This is just bad management. Also....

Remember they are a company, so bottom line is the main focus. My theory is that hey are probably hoping people will buy EW and hop off once they finish the story, therefore freeing up server space. This way they won't have to spend much on new servers or upgrades.

Yes they "gave" us 7 days, but we already bought the expansion. They already have our money. It's not unreasonable for a customer to want to use the product they bought, as it was intended. Since most of us have jobs, families and responsibilities, we do not have the luxury of waiting hours in a queue.

I would have rather they delayed the launch of EW, gave us a bit of content for SB and launched EW then they could offer more servers. At least I would be able to log in and play. ARR gave out a ton of regular content, well before Heavensward, so I know it's doable.

I really wish they would just roll back their servers to SB, apologize for this mess and then re release the expansion when they can handle it.

This is my rant. At least I offered a solution, but I know some people will defend Square/Enix, no matter what they do.