First and foremost, I understand that Square Enix is doing everything they can to try to procure the additional hardware needed to add more worlds, and I appreciate the communication that they've done with the players regarding the situation.

However, I feel like Yoshi-P and the development team don't understand the problem that your average middle-class American player is facing, so I'd like to talk about it here.

When compared to other parts of the world, especially Asian countries, the United States has really lousy, unreliable infrastructure supporting the internet. A lot of this is due to the age of the equipment - The US was the first country to connect to the internet, so the technology in place is much older and less optimal than that of Asia, especially Japan.

This is an issue that is outside of the players' control. Even using the most reliable ISP in my area (Comcast lol), using a wired connection, and using the newest commercially available standard of DOCSIS, I still have to check my PC for error 2002 due to packet loss, which can happen every 5 minutes or so. It's this situation that makes the login queue frustrating and unpleasant.

This type of packet loss is something that is shared by almost all American players - even those who live within 10 miles of the datacenter. Our infrastructure is just bad and prone to packet loss.

I'm calling on the development team to take this into consideration and change the way the game handles error 2002. Rather than forcing the client to exit in this situation, it should attempt to reconnect without closing the game and forcing the player to start the queue again from the back of the line.

Please work with us. You guys have done great up until this point.