Is 7 days extended playtime sufficient ?

[Nitelancer]

I believe that the game is still growing and that this problem is going to persist if not get worse. If this is really the case, then I do not believe they can justify charging a subscription, especially to players whose only playtime is during peak queue hours. They need to pause charging for subscriptions until the queues die down or until they are able to increase capacity, whichever comes first. Otherwise, I believe they will lose a lot of players. Maybe some players will return later, but many will simply move on. Fortunately, I am often able to play during non-peak times, but that is not the case for most players.

[DBriggs304]

I highly doubt they will stop at 7 days.

[ijuakos_xqwzts]

Hi,

I appreciate there are difficult challenges facing SE right now.
But I really cant login when there are 4 hour queues every day.

I feel from an ethical perspective, SE shouldn't continue to take our money whilst we cannot play the game. Does anyone else feel the game should be free until the login queues become more manageable? I was happy with 7 days until I realised the problem will take much longer to fix. I've not been able to have a successful login this past week at all.

Thanks.

Seven days was 7 more than they were contractually obligated to provide.

[DiaDeem]

[TroubadourAura]

7 days is insufficient. That's like a slap in the face to those of us that can't be home during the week or are working jobs that, sure, we're remote, but can't be walked away from to get any game time in during the day while the queues don't exist. I literally haven't even passed the first dungeon. Endwalker has been full release for a full week. 2 almost if you want to count in early access.

30 days would be less of a slap in the face over this botched ass launch.

[Devourn]

Honestly, it's better than nothing, but I'd argue that the whole experience of the constantly disconnections has already knocked off more than 7 days of my life in stress.

[basilbc]

It’s not enough, but I don’t know if they’ll give out more or not. They aren’t exactly obligated to do so, even if it’s the right thing to do (and the Dev Team does try to do the right thing as much as possible).

But honestly, I’m kinda at the point where more free gametime is alright, but something else more tangible in-game would be preferable.

Anyways I’m surprised they didn’t say anything yet, but we might need to wait until Friday.

[lezard21]

It's not. Game's been unplayable for 11 days. 11 > 7.

And I heavily doubt they'll give more compensation. The compensation announcement was done 9 days ago, and official launch was 7 days ago. No further news about the subject of compensation have been made, they are probably ignoring the subject hoping people will forget.

[Hasrat]

Seven days was probably easiest to get approval for. As this drags on, and the need for more continues to grow, it does start to seem like it'll just get harder to get approval for more compensation.

And truthfully, I'm not sure compensating game time is what's needed now anymore. The servers are stable. The login servers are... more stable than they were, at any rate. Everything is running as well as it can, by all appearances, except for perhaps one or two errors that seem to be purely random. The initial compensation seemed sensible, as everyone was slammed with queues nobody really anticipated. But now, there's likely to be more players in game than not, so... how to convince the Powers That Be to compensate everyone for a problem experienced by a minority of the player base?

Maybe there's just no solving this with broad strokes. Maybe best thing to do is setup some customer service system to allow for processing easy refunds. Players satisfied with their experience can carry on. Dissatisfied customers can get a return with hopefully minimal hoops.