Hello.

I am new, and was invited to play this game by my friends because they told me the game is genuinely good. I usually not into massive multiplayer rpg's but they have told me that it can be like you are playing in single player since the story is very good.

So I've decided to buy the game. I bought the complete collection which gives me 30 days game time.

For the first day I could not create any character on Europe region, especially on the realm my friends I played it. I stayed up all night and managed to create character in Louis.

I managed to level up to level 30 and enjoying the story so far, and how I am just a regular adventurer, and not a big shot, the lore is also good so far, however I am a working man, and once i come home , I am constantly in queue for several hours, even though I never got any errors that you have mentioned like, error 2k (I guess thats of my fiber optics 1gbps) but i still have to wait 2-4 hours to get into the game. Usually I manage to get into the game at about 2-3 am at night, which effects my daily life since the next day i am dead beat .

1. Frankly, I don't really care about other companies or game publishers and their past reputation, as a new customer, even if the past reputation of the company IS good, the services I am currently receiving are not good at all, or rather the services I am not receiving. It feels like I bought a ticket to disney land, but to enter it I have to wait half a day, more then that there is a time frame term of how much time I can be in the park.

As such;

1. Is there any official statement of when the issue will be solved? Not "We are working on it" but, actual explanation what is being/was done up until time, and placeholder dates for them to update us?

2. Will I get the game time I lost? I bought the game after you all received 7 days compensation.

Again as a new customer ,currently they doesn't look good in my eyes. A good company should always have a backup plans to solve its issues. ( or did they really did not believe ever in their games success, so that they never had a plans to immediate expansion on case of rise in popularity? )