Multiple Fatal DirectX Error 11000002 after Endwalker Update.

[Gwenorai]

I'm currently on the receiving end of multiple DirectX errors that happen randomly when I play FF14. These can happen at any time, at any place. Cutscenes, running around or just standing around.

At the moment, they seem to happen on average twice a day, sometimes more. It's not a constant, but they're common. This of course forces me to shut the game and go back to a very long queue.

I've done the following:
- Remove all overlays.
- Moved the game to a different drive after reinstalling. It's now on my C drive.
- Changed the sound settings of my default device.
- Removed sound enhancements.
- Double-checked my card is not overclocked.
- Reinstalled my drivers.
- Checked the entire health of my PC through commands.
- Switched to fullscreen.
- Disabling Fullscreen optimization.

From what I've seen in other posts, a lot of individuals who are having these issues have AMD graphic cards.

I'd like to repeat that this started to happen after the Endwalker update, and is obviously linked to this new update as nothing else has changed. Rolling back my drivers does not fix the error.





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[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience and would like you to try the following suggestions:

- Run Windows update and install all optional and recommended updates. Multiple reboots and attempts may be required.
- Uninstall the Video Card drivers completely from your machine, reboot then redownload and reinstall the latest ones from the AMD web site.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything except Windows and the game itself
- Unhook any 3rd party peripherals from the computer such as printers, headsets, various USB devices aside the mouse and keyboard for testing.
- Go into the game's configuration tool and try adjusting the graphics settings and resolution to something less demanding to see if that may help. Also, change the display from full screen to borderless full screen or windowed.
- If you have any overclock or enhancement settings or software being used on the video card, ram or cpu, please disable or uninstall them for testing.

We hope this information is helpful in troubleshooting this issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Gwenorai]

Greetings fellow Eorzean,

We apologize for the inconvenience and would like you to try the following suggestions:

- Run Windows update and install all optional and recommended updates. Multiple reboots and attempts may be required.
- Uninstall the Video Card drivers completely from your machine, reboot then redownload and reinstall the latest ones from the AMD web site.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything except Windows and the game itself
- Unhook any 3rd party peripherals from the computer such as printers, headsets, various USB devices aside the mouse and keyboard for testing.
- Go into the game's configuration tool and try adjusting the graphics settings and resolution to something less demanding to see if that may help. Also, change the display from full screen to borderless full screen or windowed.
- If you have any overclock or enhancement settings or software being used on the video card, ram or cpu, please disable or uninstall them for testing.

We hope this information is helpful in troubleshooting this issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

The following has been done, the end result was the game giving me the same error as soon as I loaded into thavnair and clicked on MSQ starting up a cutscene. At this point, I'm pretty sure this has nothing to do with my hardware and is something to do with FF14 itself.

Edit - I've now been kicked out once again with the same error; this is after eliminating all non-essential USBs, including headsets. Restarting the game after this error resulted in a complete system failure - green screen, and forcing me to reboot.

After the reboot and launching the game back up, the launcher reverted back as if I never had an account, and had to 'register', the game. It asked if I had an account, gave me information on how to make one, etc. If it happens again I'll take a screenshot.

I'd like to note that this really shouldn't be happening, I've done a clean reinstall of this game twice. No other changes have happened to this PC other than FF14 being updated. My PC is reporting no errors or faults.