The problem is that the matter of communication - and the preference for certain channels over others that arises as a result - inevitably and invariably leads to preferential treatment regardless of intent. It means you're going there to get feedback first and fastest, and that leads inevitably to anchoring, one of the more difficult cognitive biases to overcome.

The truth is that the experience of playing on NA or EU is different, in both subtle and overt ways, and not something that metrics and the occasional casual visit alone can articulate - and that means that if equal treatment is the goal, there needs to be a voice at the high table representing our interests and our experiences first and foremost. By all accounts and all communication that we've had before, that doesn't seem to be the case.