It's apparent SE doesn't care that non-JP servers are encountering 2002 issues

[elvenmad]

"The queue system is badly programmed, full of bugs, and doesn't live up to modern standards, making the login experience frustrating and unfair"

"BUT SEMICONDUCTOR SHORTAGE!!!!!!111!!!!!!1111!"

Makes perfect sense.

Semiconductor shortage is just BS, its a lame excuse.
As my previous post: For EU and NA the servers are leased, for EU I know for a fact there in Frankfurt Germany, and is the very same server company that provide servers for 100's if not 1000's of publishers in the EU, WoW, Tera, Rift..practically all the EU servers for games published in the EU are from the same company, which now makes you think, if more people are playing FFXIV and not other games the overall load on servers is still the same as before Endwalker, for every player not playing X game is now playing Y instead = still same load on servers.

Currently for EU this is not a high load time of year, the severs are no were near "full" and they ALWAYS have a safe, standard load limit with options to "boost" for high load times, server capacity is down to how much server capacity Square have leased, they could increase but obviously at an extra cost, clearly they dont want to do that, its their choice and the game currently is suffering for it, next week it will get worse for sure xmas week more people of work, school etc, but this is all squares fault.

[HyperSMB]

"The queue system is badly programmed, full of bugs, and doesn't live up to modern standards, making the login experience frustrating and unfair"

"BUT SEMICONDUCTOR SHORTAGE!!!!!!111!!!!!!1111!"

Makes perfect sense.

I FULLY agree with you. People using chip shortage to excuse 2002 or the plethora of other issues is kind of clowning at this point.

[Chooty]

I FULLY agree with you. People using chip shortage to excuse 2002 or the plethora of other issues is kind of clowning at this point.

That doesn't really change that the quick fix to the queue system being crap would be to throw more hardware at it.
Sure, you could fix the fundamental issues with it, and if they haven't done that before the next expansion launch I think that's certainly a valid complaint, but thinking they will just redo it overnight is unrealistic.

[Alyse_Isshu]

You mean aside from us likely getting more free game time since it was stated that additional compensation may follow based on how the situation unfolds. Also, when the situation is them needing more servers when they can't get them even when paying marked up prices, not much you can do unless you expect them to employ creation magicks to conjure up hundreds of server machines from thin air (remember, each world needs tens of server machines).

Sales of the game are exacerbating the issue, they could of halted sales two weeks ago. While not fixing the issue it would certainly stop it from getting worse.

[Krotoan]

I think it's rather disingenuous to blame the 'pandemic' for a situation that has been a problem even before Covid entered the equation. Why were they spending so much money on advertising the game if they had so little faith in their product drawing a crowd?

Your suggestion then being just don't advertise the product they spent the last 2 years on because they don't want to sell too many? Especially when they have no restriction on where you can play? How would they limit people to exactly which servers and data centers and time slots they wanted?
Can you at least see how that would be against a companies interest and sound absolutely mad to anyone with a stake in their success?
The problem existed before the pandemic but was exacerbated by it. This was their claim.

Furthermore, they future proofed the Japanese and North American servers but not the European servers. So they took steps towards accounting for player growth, but not to the degree required and only in certain regions - which strikes me as rather bizarre.

Likely because the growth in those places and profits supported that. They made plans to account for growth.. that were again insufficient to account for what happened this year, but that wasn't something they really could have foreseen and even once they knew, the ability to adjust just isn't there.

I'd also note that it is pretty standard for customers to raise concerns when a fault is detected in a service or product. Just because businesses that operate largely online like to embrace tactics that they would never ordinarily get away with as a more physical service that does not mean that everybody has to roll over, take it and buy into each and every deflection thrown their way.

Everyone has a right to complain, just as those who feel they have a broader grasp of the situation feel they should explain this to others in a less "charged" form than others tend to present it.



As always this forum has incredibly strong POVs present, some comically so...

[elvenmad]

Sales of the game are exacerbating the issue, they could of halted sales two weeks ago. While not fixing the issue it would certainly stop it from getting worse.

Pure corporate greed on squares side 100%, they are literally selling a "product" they can not supply

[NanaWiloh]

Semiconductor shortage is just BS, its a lame excuse.
As my previous post: For EU and NA the servers are leased, for EU I know for a fact there in Frankfurt Germany, and is the very same server company that provide servers for 100's if not 1000's of publishers in the EU, WoW, Tera, Rift..practically all the EU servers for games published in the EU are from the same company, which now makes you think, if more people are playing FFXIV and not other games the overall load on servers is still the same as before Endwalker, for every player not playing X game is now playing Y instead = still same load on servers.

Currently for EU this is not a high load time of year, the severs are no were near "full" and they ALWAYS have a safe, standard load limit with options to "boost" for high load times, server capacity is down to how much server capacity Square have leased, they could increase but obviously at an extra cost, clearly they dont want to do that, its their choice and the game currently is suffering for it, next week it will get worse for sure xmas week more people of work, school etc, but this is all squares fault.

You clearly are very uniformed and pulling BS out your arse for the sake of spite. You are also spewing crap that others some of which who have paid no attention to the media posts have said. The server issues are frustrating but throwing out BS just so you can spit in SE's face is ignorance.

[elvenmad]

You clearly are very uniformed and pulling bs out your for thr sake of spite.

I work for Voss IT in Hamburg we lease servers and host many different things, although its mainly for online media, I know how the "current" situation is and have associates who do host game servers , we have no issues, there is a shortage for building new hardware but its only hard to obtain due to its recent cost inflation, the equipment is there, not hard to get if your willing to pay vastly overpriced costs

Which leads to a point I made in another post, Square do have the option to increase server capacities or even lease new servers from different company's but they will be paying a premium for it and obviously they do not want to spend, game issues are all down to money NOT hardware resources

[NanaWiloh]

I work for Voss IT in Hamburg we lease servers and host many different things, although its mainly for online media, I know how the "current" situation is and have associates who do host game servers , we have no issues, there is a shortage for building new hardware but its only hard to obtain due to its recent cost inflation, the equipment is there, not hard to get if your will to pay vastly overpriced costs

In short you don't handle SE servers and like so many others don't have any idea what they are looking for. If you paid any kind of attention to what they have said they are willing to pay higher prices!! Next who said they were leasing their servers?? Their out trying to purchase more server hardware to build more servers, if they were leasing the servers. Would it not be the job the company who owns the servers to do that!! What your saying is like renting a car it blowing a head gasket and the rental company saying you have to pay for the repairs.

[Lanadra]

institute a playtime cap right now.

they're still advertising this game as if new people can even play it.

selling games knowing that the people that purchase them can't actually play is a dirt bag move.

having no plan for congestion other than people quitting out of frustration is also a dirtbag move.

No, neither SE and most definitely not you have any business telling me how many hours a day I can play with my subscription time.