In-Game Audio for Abilities and Actions Completely Stops Working

[Minako]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 12/12/2021 - 3:00 AM CST
Frequency: One time
World name: Cactuar
Character name: Kiara Masai
Monster name: Hydaelyn
Class/Level: 90 Summoner
Party or solo: Party
Area and coordinates: The Mothercrystal Instance

Steps:
1. After phase transitioned to "waves" only the music could be heard. No casting sounds, no battle animations from any party members or the boss. Any audio other than music stopped completely.
2. Upon leaving the instance this audio issue persisted until completely logging out.



Connection Specs
- Type of internet connection/provider: Fiber/AT&T

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 3001
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32678.367MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37542.367MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.883GB SYSTEM_FREEDISC_SPACE 644.850GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 699.125GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 15.000GB SYSTEM_FREEDISC_SPACE 9.983GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8041.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16339.184 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8041.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16339.184 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2DC3DD55-F0A4-4DFB-AF12-AE615E5ED869}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 18:00:00
SYSTEM_SOUND Headphones (Audioengine 2+)
SYSTEM_SOUND_DEVICE_ID {AC2D3DB1-2E24-4A80-B37E-E9C9378758A3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND LG HDR QHD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6638A1ED-A94C-42D0-A04D-6A95616F3EC2}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 18:00:00
SYSTEM_SOUND LG ULTRAGEAR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6D67E7BA-DD5B-4712-B430-D44D485B449A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 18:00:00

Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 96.0.4664.93


Information About the Peripherals You Are Using
-Type: Razer Naga Trinity MMO Mouse
-Maker: Razer
-Model Number: RZ01-0342

-Type: Logitech MX Keys
-Maker: Logitech
-Model Number: N/A

[Jonesybunny]

I have had the same problem but during a normal Praetorium roulette run. All combat audio stopped working. Menu and targeting "ping" sounds still heard. Music also still worked.