Sometimes I think Square-Enix WANTS bad reviews

[ICountFrom0]

I sent in a bug report, because the gold armor I'd made in shadowbringers was not displaying as gold anymore.

Real Money gold dye used on an artifact armor no longer displayed as gold.

Reply demand things like my video card settings, and to reply to it and send it in, only it was also marked as closed, so I COULDN"T reply to it. And due to how the game is setup, I couldn't just copy paste the reply into a new one.

After three times I got a survey, claiming that they wanted my opinion on how they resolved my issue. My still unresolved issue. The issue that at no time did any human actually look at or deal with. So yes, I gave a rather scathing review of the support system. A bit unfair because I never actually got INTO the support system, I was bounced by the automated gate keepers.

Likewise I expect this post to be filted into general within an hour or two, even though I am clearly stating a bug.

"Real money gold dye used on artifact armor in shadowbringers does not display in endwalker"

And requesting a resolution:

"5 items of metalic golden dye (either kind)"

The automated systems in here are going to reply about not being able to help, and to file this in game. Leading to the second bug report.

Secondary error:

Bug report system seems ill equipped to handle errors that arn't on the client side of the architecture.


I am unable to give the system specs of the server that has the error on it that destroyed my gold dye, nor would it actually help, would it?

[ApeKing]

I sent in a bug report, because the gold armor I'd made in shadowbringers was not displaying as gold anymore.

Real Money gold dye used on an artifact armor no longer displayed as gold.

Reply demand things like my video card settings, and to reply to it and send it in, only it was also marked as closed, so I COULDN"T reply to it. And due to how the game is setup, I couldn't just copy paste the reply into a new one.

After three times I got a survey, claiming that they wanted my opinion on how they resolved my issue. My still unresolved issue. The issue that at no time did any human actually look at or deal with. So yes, I gave a rather scathing review of the support system. A bit unfair because I never actually got INTO the support system, I was bounced by the automated gate keepers.

Likewise I expect this post to be filted into general within an hour or two, even though I am clearly stating a bug.

"Real money gold dye used on artifact armor in shadowbringers does not display in endwalker"

And requesting a resolution:

"5 items of metalic golden dye (either kind)"

The automated systems in here are going to reply about not being able to help, and to file this in game. Leading to the second bug report.

Secondary error:

Bug report system seems ill equipped to handle errors that arn't on the client side of the architecture.


I am unable to give the system specs of the server that has the error on it that destroyed my gold dye, nor would it actually help, would it?

I think I remember a post about certain Paladin armor not showing correct dyed colors and that it will be fixed in the next patch. Could be related to that?

[ICountFrom0]

A curious possibility, but that is not a refund of what I spent now is it?
And if it was a known bug, why would a working support system bounce it four times and not even once let a human to see it to provide that answer?


Still feels like they're trying to get review bombs going to make people stop playing and lighten the server load....

[Devourn]

Still feels like they're trying to get review bombs going to make people stop playing and lighten the server load....

Ok, lets not be overly dramatic here.

[ICountFrom0]

I wish it was overly dramatic.
Closer to conspiracy theory.

It looks though like somebody is sabotaging the company, setting up support the way they have. When the forum can produce the issue within a day, but the support system replies with the same robot reply every time.