Almost 10 days of promises of "we are working on it, we are working on it" and whiteknights saying "it will get better, this is standard MMO launch procedure since 420 B.C, I am an MMO historian"

and the

GAME.
IS.
STILL.
UNPLAYABLE.

So start issueing refunds before you become WoW2 and everyone moves to Lost Ark.