Queue Complaint Megathread

[Ardeth]

Let people vent it's cathartic. And if it bothers you so much block them. Heck block me if you want. I don't know who you are and could care even less. See it's that easy.

[Alxyzntlct]

It's becoming hard to get through all these posts when there is a new post about it every other post in the general forum.

I'll start with my complaint. I'm 3705 in line, and I'm sick. My strength feels completely sapped, and by the time I log in after waiting in the queue, sometimes I have no choice but to log out and rest because of my health. It's really stressing me out. :/

Thank you! After some conversation earlier today I was contemplating doing the same, but then had to tend to some family matters. Now that I'm back, I see you've already done the deed and I appreciate that, thank you!

I'll post any further updates / discoveries I have in this thread.

Edit: Because I still can't login and have spare time, and even happen to be on the front page, I'm going to start grabbing / consolidating / posting some of the critical points people have been flagging and linking in the various threads so that they can maintain some form of visibility-

Someone on reddit was nice enough to do a full technical analysis of the cause of the 2002 error and JUST LIKE everyone has been saying.

The server is resetting you client every 15 minutes and if it desyncs during this client reset it crashes the client.

This has nothing to do with your internet but an internal server side check done once that causes you client to crash.

Fix this now and stop blaming your consumers for internal coding issues.

https://docs.google.com/document/u/0...jk/mobilebasic

Source: reddit user u/pitiful-marzipan

They probably know this and don't want to fix it, hence why they are blaming their customer's internet connexion since that problem arisen, circa 2014?

https://forum.square-enix.com/ffxiv/...tered-an-error

It depends how the value of 15 minutes is stored. If it is a constant somewhere in the sourcecode then it should be easy "fixable" by increasing the value to a much higher value without many changes in the client. And i also doubt that it would break something. But this would not be a real fix but more a mitigation.

A real fix should remove the disconnects every 15 minutes completely and then there should be a reconnect mechanism with more than one try.



Here is the link:
https://docs.google.com/document/d/1..._OdCBfejk/edit

Cheers

[MD5Ray01]

Honestly, the queues in the afternoon during the weekends do sap my willingness to do things in game, so I'm hoping that things start settling down soon or I'll have to plan out what I wanna do and log in during the week when my mornings are free (since I work evenings)

[Lanadra]

I would hope people post their frustrations here then. We really should have mods merging threads, but alas.

[DamianFatale]

I would hope people post their frustrations here then. We really should have mods merging threads, but alas.

I still wonder if mods are afraid to do anything in the forums ever since the controversies of excessive moderation from several years ago. Since there are a lot of new people, I'm not sure people remember, but basically people got banned too frequently, and it caused some significant backlash.

[Alxyzntlct]

Hmmm... Connectivity seems to be getting worse. Again, I have nothing else connecting to the internet, and yet when I try to connect to the data center it's immediately crashing out with the 2002. Not even getting to the queue.

[Tavieon]

It looks like SE has a bit outdated(or at least incapable of population influx from other games) server infrastructure, considering they have even hardcoded 15 minutes timeout into client side. As far as I remember, they are not yet trying out those AWS or other cloud server services yet. Maybe it's time to invest into those options? If SE's intention is not giving out any more compensation, maybe invest on those cloud infrastructure then reduce the portion of cloud infrastructure when the rush period seems to be passed.



Of course, those cloud services would charge a lot up front since it's an emergency purchase. But the EW hype hasn't completely dwindled yet and the dinosaur of MMO is still crumbling. It's the best way to invest more to obtain loyal customers who have track record keep returning to their favorite game for more than 10 years.


I know there's some grudges on Korean companies Japanese people has. To be bluntly: Panasonic+Sony+all the other Japanese tech <<<<<< Samsung Electronics these days. But you need to learn from the competition. LostArk is a Korean title and they are doing extremely good in their domestic market as well.
https://namu.wiki/w/2021%EB%85%84%20%EB%A1%9C%EC%8A%A4%ED%8A%B8%EC%95%84%ED%81%AC%20%EC%9D%B4%EC%A3%BC%20%EB%8C%80%EB%9E%80
(Language: Korean. Try with your luck with translator if you can't read Korean)

[DamianFatale]

It looks like SE has a bit outdated(or at least incapable of population influx from other games) server infrastructure, considering they have even hardcoded 15 minutes timeout into client side. As far as I remember, they are not yet trying out those AWS or other cloud server services yet. Maybe it's time to invest into those options? If SE's intention is not giving out any more compensation, maybe invest on those cloud infrastructure then reduce the portion of cloud infrastructure when the rush period seems to be passed.



Of course, those cloud services would charge a lot up front since it's an emergency purchase. But the EW hype hasn't completely dwindled yet and the dinosaur of MMO is still crumbling. It's the best way to invest more to obtain loyal customers who have track record keep returning to their favorite game for more than 10 years.


I know there's some grudges on Korean companies Japanese people has. To be bluntly: Panasonic+Sony+all the other Japanese tech <<<<<< Samsung Electronics these days. But you need to learn from the competition. LostArk is a Korean title and they are doing extremely good in their domestic market as well.
https://namu.wiki/w/2021%EB%85%84%20%EB%A1%9C%EC%8A%A4%ED%8A%B8%EC%95%84%ED%81%AC%20%EC%9D%B4%EC%A3%BC%20%EB%8C%80%EB%9E%80
(Language: Korean. Try with your luck with translator if you can't read Korean)

I agree strongly with this. I want to see the packet loss issues with the queue resolved in the meantime while we are waiting for servers. I honestly have no doubt that in time we will get new worlds on every server, as well as new Data Centers for all regions. Although I don't see new Data Centers happening as soon as new worlds. A couple new worlds per Data Center would be a lot faster to implement first. I think they should extend each Data Center by at least three servers. NA needs it bad, but I would hope that EU would get them as well. EU is in a tough state too from what I have heard.