Queue time problem not our problem, Square Enix fix

[shiroxkatsuya]

I haven’t had an problems, max queue at most was at 50 since early access.

You play on a data centre with many servers compared to population. Just because some people are not having issues, does not invalidate the fact that most of Na and Eu have to deal with 2-7+hr wait times unless you log in really late at night or really early in the morning. For most people that’s just not feasible.

[Titivillus]

Im feel the same. Square saw the influx of players this year and did not prepare for it for this expansion. They are at fault.

[lezard21]

I wonder which industry that is because it sounds truly impractical.
No customer service will keep sending out updates on the progress that frequently.

I work in a pharmaceutical and if for some reason a patient's medicine gets delayed we explain to them the problem, tell them what we plan to do to get their medicine, give them an estimated time for resolution, and inform them immediately once we get their medicine. If any of these points is not in agreement with the patient (either because he can't wait for his medicine and wants to try getting it somewhere else or because he lost trust in us) they have the option to request a reimbursement at any time of the process.

Of course, the rare ocassions an instance such as this happens we have the resolution by next day at worst: either we get the medicine from another provider/transfer it from another store or we inform them that we have not been able to proccur the medicine and reimburse him his money so he can try elsewhere and we don't waste his time.

So yeah, it's common practice not to waste your customer's money/time. Maybe it's different in Japan where SE is from, but if they expect to publish a service for western audiences they need to adapt to our practices and respect people's time/money.

[RyuDragnier]

I work in a pharmaceutical and if for some reason a patient's medicine gets delayed we explain to them the problem, tell them what we plan to do to get their medicine, give them an estimated time for resolution, and inform them immediately once we get their medicine. If any of these points is not in agreement with the patient (either because he can't wait for his medicine and wants to try getting it somewhere else or because he lost trust in us) they have the option to request a reimbursement at any time of the process.

Of course, the rare ocassions an instance such as this happens we have the resolution by next day at worst: either we get the medicine from another provider/transfer it from another store or we inform them that we have not been able to proccur the medicine and reimburse him his money so he can try elsewhere and we don't waste his time.

So yeah, it's common practice not to waste your customer's money/time. Maybe it's different in Japan where SE is from, but if they expect to publish a service for western audiences they need to adapt to our practices and respect people's time/money.

Pharmaceutical does not equal tech. In tech you give a possible ETA, working with code takes longer than you may think, especially something this big. Because it can be any number of hardware issues or a single character error in millions of lines of code. Just checking a hundred lines of code for an error can take you over 3 hours alone, and depending on how big the hardware is, that too can take a long time to check individual parts. Do not equate your pharmaceutical job with a job that requires constant trial and error over days or weeks.

[PharisHanasaki]

It's currently Sunday, Dec 12, 8:43PM in the NA offices. So any updates would be posted in the AM. And it's like 1pm in Japan? So still midday. But yeah, safe to assume there hasn't been any progress or you'll know it.

I mean, if the game was down, that would be one thing. But the game is working, just can't acommodate the entirety of the playerbase. If they can't, or won't fix that, it's them who lose money in the end. So I doubt they're sitting there doing nothing watching the forums rage and burn.