Queue time problem not our problem, Square Enix fix

[Shibi]

You know what's funny? I work in an industry where if we have issues like this, then yeah, the customers absolutely expect to be getting constant, at a minimum daily updates on what's being done to fix the issue.

It's a standard paying customers for ongoing service generally expect.

Same, we have an SLA to touch base with our customers every 20 minutes to provide a status update, on a sev 1 issue (which this is) and the SLA dictates we have it fixed in 3 days.

Not doing so starts a penalty mechanism with a few tens of thousands dollars each hour we are over.

24 x 7 service always, and all hands on deck when those major problems happen.

(mind you, the customer pays a million a year in maintenance, which is not something we gamers do, so I don't expect the same SLA with SE that we give our clients)