Quote Originally Posted by Divinemights View Post
I wonder which industry that is because it sounds truly impractical.
No customer service will keep sending out updates on the progress that frequently.
Actually, it's not uncommon. I work for Ford Motor Company and when we have supplier issues that pose a threat to shutting down production lines or cause quality issues, we expect updates hourly, if not more frequently. I'm not saying SE needs to (or should) do that. I'm just pointing out that you are implying the impracticality of a customer:supplier based logistics chain not being regularly communicated/updated when, in fact, its not impractical at all and is indeed common in the auto industry and many others as well.