Queue time problem not our problem, Square Enix fix

[Divinemights]

You know what's funny? I work in an industry where if we have issues like this, then yeah, the customers absolutely expect to be getting constant, at a minimum daily updates on what's being done to fix the issue.

It's a standard paying customers for ongoing service generally expect.

I wonder which industry that is because it sounds truly impractical.
No customer service will keep sending out updates on the progress that frequently.