Queue time problem not our problem, Square Enix fix

[ericnel777]

This is really bad, wait 3 hours for a queue of 6000, finally get in game, 5 mins, then game crashes, relog in, back to 6000 queue, how must I wait 6 hours to play a game after work, I need to sleep, work, and all it takes is 30 mins for you to kick an afk player.

really a waste of money for a game I cant even play. Is there a plan to fix queue times or are we going to have to start asking for refunds? we don't even get something for a problem that is for sure not our fault, why must we suffer?

I spend over R1000/$65 USD this week on this game and cant even play.

Last response about the error was on 11 Dec, 3 hours from now then we are already on 13 Dec

[Kes13a]

what was the error when the game crashed?

[Shialan]

Last response about the error was on 11 Dec, 3 hours from now then we are already on 13 Dec

Yeah, how DARE they to not update you guys constantly on what is going on behind the scenes. You would think the latest explanation would be enough to get you over the WEEKEND.

[Alxyzntlct]

Yeah, how DARE they to not update you guys constantly on what is going on behind the scenes. You would think the latest explanation would be enough to get you over the WEEKEND.

You know what's funny? I work in an industry where if we have issues like this, then yeah, the customers absolutely expect to be getting constant, at a minimum daily updates on what's being done to fix the issue.

It's a standard paying customers for ongoing service generally expect.

[Divinemights]

You know what's funny? I work in an industry where if we have issues like this, then yeah, the customers absolutely expect to be getting constant, at a minimum daily updates on what's being done to fix the issue.

It's a standard paying customers for ongoing service generally expect.

I wonder which industry that is because it sounds truly impractical.
No customer service will keep sending out updates on the progress that frequently.

[KRIPTICON]

I wonder which industry that is because it sounds truly impractical.
No customer service will keep sending out updates on the progress that frequently.

Actually, it's not uncommon. I work for Ford Motor Company and when we have supplier issues that pose a threat to shutting down production lines or cause quality issues, we expect updates hourly, if not more frequently. I'm not saying SE needs to (or should) do that. I'm just pointing out that you are implying the impracticality of a customer:supplier based logistics chain not being regularly communicated/updated when, in fact, its not impractical at all and is indeed common in the auto industry and many others as well.

[LalafellDown]

I haven’t had an problems, max queue at most was at 50 since early access.

[Shibi]

You know what's funny? I work in an industry where if we have issues like this, then yeah, the customers absolutely expect to be getting constant, at a minimum daily updates on what's being done to fix the issue.

It's a standard paying customers for ongoing service generally expect.

Same, we have an SLA to touch base with our customers every 20 minutes to provide a status update, on a sev 1 issue (which this is) and the SLA dictates we have it fixed in 3 days.

Not doing so starts a penalty mechanism with a few tens of thousands dollars each hour we are over.

24 x 7 service always, and all hands on deck when those major problems happen.

(mind you, the customer pays a million a year in maintenance, which is not something we gamers do, so I don't expect the same SLA with SE that we give our clients)

[Arazehl]

I haven’t had an problems, max queue at most was at 50 since early access.

..............Says the person from the Japanese data center. Are we rubbing it in?

[Kewitt]

This is really bad, wait 3 hours for a queue of 6000, finally get in game, 5 mins, then game crashes, relog in, back to 6000 queue, how must I wait 6 hours to play a game after work, I need to sleep, work, and all it takes is 30 mins for you to kick an afk player.

really a waste of money for a game I cant even play. Is there a plan to fix queue times or are we going to have to start asking for refunds? we don't even get something for a problem that is for sure not our fault, why must we suffer?

I spend over R1000/$65 USD this week on this game and cant even play.

Last response about the error was on 11 Dec, 3 hours from now then we are already on 13 Dec

Why hide behind an alt.
Or
Why buy an expansion you aren't even close to playing yet.

You seem like a troll to me, just trying to get on the bandwagon.