How difficult can it be...

[Denaura]

For now, I'm willing to believe there may be some logical, if abstract, reasoning for why they can't increase the reservation timer. Most often, when an "obvious" solution isn't being implemented, it'll be because they, too, have already thought of it and determined some impracticality. If the login servers are struggling because they're overloaded, then saving a spot in line for everyone erroring out is counterproductive to the server erroring everyone out. They'd just need to make a new error to keep from getting stuck in the old one.

Or something dumb/weird like that. Cuz, seems more irrational to believe they could be extending the timer but refuse because they just don't care or whatever.

Sure could be. I work at a software engineering company and it's simple to make excuses when you do not want to get out of your way with customer requests. It probably involves other work/QA/whatever that they do not want to deal with right now.

[LoenLordrian]

Sure could be. I work at a software engineering company and it's simple to make excuses when you do not want to get out of your way with customer requests. It probably involves other work/QA/whatever that they do not want to deal with right now.

I also work in software engineering as an architect and full stack developer. You're spot on.