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  1. #1
    Player
    Nostodelyk's Avatar
    Join Date
    Dec 2021
    Posts
    2
    Character
    Anysia De'harp
    World
    Diabolos
    Main Class
    Monk Lv 80

    Crashing with no error/crash report

    Date & Time: 12/12/2021 11:00AM GMT-5
    Frequency: Always (as of 12/10/21)
    World name: Diabolos
    Character name: Anysia De'harp
    Class/Level: GNB lv86
    Party or solo: Solo
    Area and coordinates: The Crystarium, Lakeland

    Steps:
    1. Attempted teleport to Lakeland and Crystarium, both of which caused crash before teleport completed with no error code. Attempting to log into the same character result in crash immediately after waiting in login queue, also with no error code.
    2. Using world transfer from character select will allow me to log onto the character, however, still cannot teleport to select locations. (Some places I can teleport to)
    3. Logging into another character and attempting the same actions results in crash as well.
    4. I Installed EW patch on my old pc (much lower specs as well as non up to date drivers) and I was not encountering this issue.
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700K (20 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 12
    SYSTEM_BIOS F4
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32541.547MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37405.547MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.460GB SYSTEM_FREEDISC_SPACE 359.261GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY10
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 10078.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16270.773 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_422d4a8d182d8330\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_422d4a8d182d8330\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_422d4a8d182d8330\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_422d4a8d182d8330\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
    SYSTEM_GRAPHICS_DRIVER_DATE 11/25/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 770
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 16398 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_14420d155fcc3a43\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_14420d155fcc3a43\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_14420d155fcc3a43\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION Unknown
    SYSTEM_GRAPHICS_DRIVER_DATE 10/12/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE unknown

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND 4K60 Pro MK.2 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {04870B77-303A-42EC-8664-06CD3BDB8F8E}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
    SYSTEM_SOUND Headphones (2- Arctis Pro Wireless Game)
    SYSTEM_SOUND_DEVICE_ID {47C1DFB0-A6A5-4265-B52A-7AF0255E5D0A}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
    SYSTEM_SOUND Headset Earphone (2- Arctis Pro Wireless Chat)
    SYSTEM_SOUND_DEVICE_ID {320A2BB7-383C-45A4-BD3C-C7B4412DC184}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
    SYSTEM_SOUND LG ULTRAGEAR (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {BD2A1BA7-0C96-4874-B06E-39AB8890E3E0}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
    SYSTEM_SOUND Speakers (Steam Streaming Microphone)
    SYSTEM_SOUND_DEVICE_ID {AAA385C8-71BB-49EC-AD21-728FAC3E5E5D}
    SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
    SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
    SYSTEM_SOUND_DRIVER_LANGUAGE
    SYSTEM_SOUND_DRIVER_DATE 7/27/2017 19:00:00
    SYSTEM_SOUND Speakers (Steam Streaming Speakers)
    SYSTEM_SOUND_DEVICE_ID {AFE4D0CB-735B-4543-8D78-455F1636F794}
    SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
    SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
    SYSTEM_SOUND_DRIVER_LANGUAGE
    SYSTEM_SOUND_DRIVER_DATE 7/19/2017 19:00:00
    SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
    SYSTEM_SOUND_DEVICE_ID {EEFEA8C6-F05F-474C-83AE-B92AF0AA0AC7}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
    SYSTEM_SOUND VoiceMeeter Aux Input (VB-Audio VoiceMeeter AUX VAIO)
    SYSTEM_SOUND_DEVICE_ID {F5471CF8-0A8C-409A-AAA9-BAF4FED887D7}
    SYSTEM_SOUND_DEVICE_NAME vbaudio_vmauxvaio64_win10.sys
    SYSTEM_SOUND_DRIVER_VERSION 2.1.5.2
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/10/2019 19:00:00
    SYSTEM_SOUND VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
    SYSTEM_SOUND_DEVICE_ID {C8DAF739-5AEE-4CF4-A0BD-14E5D597C22C}
    SYSTEM_SOUND_DEVICE_NAME vbaudio_vmvaio64_win10.sys
    SYSTEM_SOUND_DRIVER_VERSION 2.1.5.2
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/10/2019 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D2CECB0-4219-11EC-8001444553540000}
    SYSTEM_INPUT_NAME ITE Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B3C89430-48B5-11EC-8001444553540000}
    SYSTEM_INPUT_NAME Arctis Pro Wireless
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D36FED0-4219-11EC-8002444553540000}
    SYSTEM_INPUT_NAME CORSAIR iCUE Commander CORE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {34236C60-46E3-11EC-8003444553540000}
    SYSTEM_INPUT_NAME FakerInput Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D461A00-4219-11EC-8003444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D472B70-4219-11EC-8004444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D477990-4219-11EC-8005444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BE600FC0-4231-11EC-8001444553540000}
    SYSTEM_INPUT_NAME Blue Microphones
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BE6036D0-4231-11EC-8002444553540000}
    SYSTEM_INPUT_NAME Blue Microphones
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D47C7B0-4219-11EC-8006444553540000}
    SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D4863F0-4219-11EC-8009444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D49C380-4219-11EC-800A444553540000}
    SYSTEM_INPUT_NAME USB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3423BA80-46E3-11EC-8007444553540000}
    SYSTEM_INPUT_NAME FakerInput Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B4F75030-48B5-11EC-8003444553540000}
    SYSTEM_INPUT_NAME Arctis Pro Wireless
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B4F75030-48B5-11EC-8004444553540000}
    SYSTEM_INPUT_NAME Arctis Pro Wireless
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D4815D0-4219-11EC-8007444553540000}
    SYSTEM_INPUT_NAME CORSAIR iCUE Commander CORE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ADAEDC80-439C-11EC-8001444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {3423E190-46E3-11EC-8009444553540000}
    SYSTEM_INPUT_NAME FakerInput Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8D4863F0-4219-11EC-8008444553540000}
    SYSTEM_INPUT_NAME ITE Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    --

    I have tried the following so far:
    1. Lowered in game settings to minimum.
    2. Rollback drivers to older build.
    3. Uninstall + deleting local files and reinstalling game.
    (0)

  2. #2
    Player
    Eriane_Elis's Avatar
    Join Date
    Apr 2018
    Posts
    583
    Character
    Eriane Elis
    World
    Exodus
    Main Class
    White Mage Lv 90
    Try running event viewer by opening your windows start menu and search for event viewer. Open that app and on the left tab open Windows Logs then Check Application and System for any errors at around the time of the crash. They are usually labelled as Critical with a red icon. The error message can be googled to find out exactly what went wrong such as a missing visual c++ dependency or something like that.
    (0)

  3. #3
    Player
    Nostodelyk's Avatar
    Join Date
    Dec 2021
    Posts
    2
    Character
    Anysia De'harp
    World
    Diabolos
    Main Class
    Monk Lv 80
    No application/system errors in the event viewer. Also, I wasn't encountering this problem until recently (last few days).

    Update:
    I did another full reinstall including deletion of local game files. After reinstallation, I successfully was able to load into the Crystarium. However, when I attempted to teleport to Lakeland I received this crash . Following, I attempted to relog and continued to crash with no error after waiting in queue.
    (0)
    Last edited by Nostodelyk; 12-13-2021 at 03:02 AM. Reason: Update

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