OK, ENOUGH is enough !! 2002 error needs fixing...

[Hasrat]

Reduced from 8 to 2... not sure how this is a improvement

Because 2 is smaller than 8.

[Divinemights]

Reduced from 8 to 2... not sure how this is a improvement, you still get kick being in queue - and if you not babysitting your pc … back to 6k queue to start over .
Here's the thing - since im a customer ( bought game ) and playing sub on top on that i've got right to demand that service was available. If somehow you wont get water supply - are you also would sit quiet and said .. well its Covid, probably its a Pipe shortage or something so i can wait , who need a shower or drink.

Which hellhole are you living in right now?
I hope it is just a bad comparison you are giving because you are comparing a chip shortage (manufacturing by foreign entity) to a base living needs (responsible by local government), comparing a high tech part manufactured at foreign to a cheap pipe produced locally.
2002 has a lot of unidentifiable variables, if SE is able to reduce 8 to 2, yes, under current situation I will accept it because reality there is no resolution until either Covid is gone or TMSC/Samsung is able to increase their prodcuctity (in which i doubt).

Yes, I play fallout 4/ps5 games/FGO while lying on sofa and pay attention to que occassionally while waiting for 6,500 que to Levithan every night.
Am I angry?
Not really, i foreseeing this after mass WoW exodus, SE sold out digital copy, and all youtubers are paring FF14.
Frustrated, yes, sometimes, but it is something can cope with

[Razkine_Blazehawk]

They can use the cloud to increase the capacity of the login servers. as i understand it, are the login servers overloaded, and therefore a part of the 2002 error

[Divinemights]

They can use the cloud to increase the capacity of the login servers. as i understand it, are the login servers overloaded, and therefore a part of the 2002 error

It doesn't really help
If login server don't give you 2002 and server is 100% full.
You are just going to see people complain about cant even get a que at all

[Packetdancer]

So, a couple things (speaking as someone who used to work in the games industry, including on MMOs):

1. Splitting a game's various servers across physical data centers is often problematic; from the point-of-view of the client, yes, if the servers were in City A and then the dungeon servers were in City B, it's still just a connection either way. But internally, you need communication between the servers; transferring your character data to/from instance servers, as an example, or allowing your linkshells and FC chat to continue even when you're in an instance. The amount of traffic between those servers is fairly high; that's not a problem when they're in the same physical datacenter, but moving the traffic between physical locations across normal Internet connections could have some hefty performance implications. So you want all the servers associated with the Primal data center, for instance, to be in the same physical location. (Granted, this is speaking in general about how MMO architectures work, so maybe there are caveats that would make it possible with FFXIV, but I'm not holding my breath there that they've solved that particular problem.)
2. Given the above, that means to use "the Cloud" -- i.e., virtualized servers -- for a given in-game DC, you need to move the entire DC into "The Cloud" (to keep a given data center virtualized on real-hardware in the same physical data center) and start paying for virtual CPU time. All of which could dramatically increase the cost of the game's operation, as opposed to buy-once-and-set-up hardware, and which would almost certainly necessitate a major downtime to actually perform that migration. Worse still, an MMO server has fairly high performance requirements -- as it is, any little hiccups in server performance will absolutely get noticed at the higher-end of content, like savage raiding -- so you're going to be at the highest tier of pricing for any sort of virtualization in the first place. (And it still might have performance quirks, because virtualization is what it is.)
3. The alternative -- and arguably the correct choice -- is, obviously, to buy more dedicated hardware. Square-Enix already attempted this -- based on what they said in a couple of the announcements, they offered to play multiple times list price to suppliers -- but have still hit walls. The chip shortage just means that the high-end server hardware they require just isn't there to buy. They could, one presumes, take all the servers they have managed to amass thus far for the Oceanic data center, divide them up, and ship them to the existing data centers... but that hardly seems fair to the Oceanic folks, who are already having to wait longer than planned since the same hardware shortage means that Square-Enix hasn't quite gotten all the servers they need for that data center as it is. Repurposing those servers would require pushing the Oceanic data center out even further, or cancelling it entirely. Even with that, they'd have to ship all that hardware to the other data centers, which would take time.

This doesn't mean they didn't have any options, mind you. Just not any good ones.

It is standard practice in many scenarios where you have live services and need to test deploying them to have dev-test hardware; you can roll out a new build to that hardware, make sure it all upgraded properly and everything's working, and then roll out the new build to the real live servers. Square-Enix does that... or did, in the past. Right now, based on their announcements, they're flying without much of a safety net because they took all those dev-test servers and repurposed them for login servers. (Hence the increase of login queue from 17k to 21k.)

That strikes me as a bit gutsy; it goes well beyond what many companies would do, as it means there is the potential for problems in rollouts of hotfixes -- they're more likely to have to take the servers down, and to do so for longer when they do, to ensure things don't go wrong. But I don't really see that they had a lot of other choices, and that hardware was right there already.

(I suspect they've also repurposed some of the housing instance servers in the same way -- i.e., the machines that normally handle the interior of a personal house or apartment -- because it seems possible to run up against a limit where there are no housing instances that can be allocated; you try to go into your FC house or personal house and get an error, which is not something I'd ever seen before. But that's just a gut feeling, as I haven't seen anything official said about it anywhere, and the inability to enter a house sometimes might be something only tangentially related.)

This sucks, no lie. And as a player, I'm like "C'mon, I want you to fix this." I've been trying to log in for the past 4 and a half hours, which is frustrating. But hey, I've got time to write really long posts on the forum instead of throwing myself back into that new extreme trial?

But as an engineer -- moreover, one with experience working in precisely this field (before crunch time began to destroy my soul) -- I honestly cannot think of a good way they can, at least not without massive caveats attached. (Like "cancelling the Oceanic data center" or whatnot.)

I gotta feel for them, because they had carefully planned for the Endwalker launch last year, worked to make sure they'd have server capacity, etc. And then came COVID-19 and hardware shortages, but still, they'd been ready ahead of time! And then the influx of new players this past spring and summer spiked past what the Endwalker numbers were projected to be; all that Endwalker prep meant that when we suddenly developed queues, they were still really short ones. ("56 people in queue." and whatnot.) But the Endwalker influx on top of that is... just... unprecedented.

None of this makes the situation acceptable, mind you, much less enjoyable.

But you can have an unacceptable situation and still not have any sort of reasonable path to resolve it without creating a bunch of other problems... and I strongly suspect that's where Square-Enix is, right now.

Which is a terrible situation, both for the devs and for the players.

[Hayden]

The important thing is for you to yell as loud as you can and open as many threads as possible. That'll fix it.....

[Chiapet]

Im so fed up with getting down to 50 and getting 2002 loggin in back in in less then a min and ending back in 4k+ ... im so fed up...I waited so long I'm in tears I just cant..

Who ever the big wig in SE (not YoshiP) that didn't want to spend money on servers back where there was still queues in 2019.. try to say this as nice as i can.. I don't like you...

[Chiapet]

The important thing is for you to yell as loud as you can and open as many threads as possible. That'll fix it.....

Let people vent. we're frustrated. We're tired and fed up. We need an outlet.

[Kyrj]

They can use the cloud to increase the capacity of the login servers. as i understand it, are the login servers overloaded, and therefore a part of the 2002 error

That's not how it works. The cloud isn't some magic cure all for servers there's a lot of work that goes into using it for w/e your server needs are.

[Rizon]

To the OP. I see several problems to your proposed solution.

1. You are assuming that cloud service providers have sufficient capacity sitting around and available to cover the game and all thhe players worldwide. Don't think so.
2. As this game iks considered to be global and players can move from region to region the cloud service needs to be uniform in structure to allow for the smooth transfer of player information. This is highly unlikely
as each region has its own standards

The only thing I somewhat agree with you is that SE needs to shoulder their fair share of the blame and stop placing sole responsibility on the players and their ISPs. If their systems where up to snuff the occasional loss of packets
would have no effect on service....or are they telling me that once we are in game we never lose a packet?