Square quit blaming 2002 on the user's internet connection and take responsibilty

[Lalateil]

https://www.reddit.com/r/ffxiv/comme...g_analysis_of/
https://docs.google.com/document/d/1...8UKv_OdCBfejk/

The issue appears to be the client itself drops and reconnects every 15 minutes in the background with no attempts to retry on a failure. So yeah, their explanation is disingenuous at best, ignorant at worst.

[Larirawiel]

https://www.reddit.com/r/ffxiv/comme...g_analysis_of/
https://docs.google.com/document/d/1...8UKv_OdCBfejk/

The issue appears to be the client itself drops and reconnects every 15 minutes in the background with no attempts to retry on a failure. So yeah, their explanation is disingenuous at best, ignorant at worst.

Thank you very much for the links.

Cheers

[Psythe]

https://www.reddit.com/r/ffxiv/comme...g_analysis_of/
https://docs.google.com/document/d/1...8UKv_OdCBfejk/

The issue appears to be the client itself drops and reconnects every 15 minutes in the background with no attempts to retry on a failure. So yeah, their explanation is disingenuous at best, ignorant at worst.

So that does make sense there is most likely some kind of similar operation for connectivity while in game also that has little fault tolerance. If your analysis is solid then the problem with their upstream provider is exasperating the issue (2002 and 90xxx) or perhaps better wording is making the poorly written network code far more obvious. If it does in fact only make that one attempt all it takes is for that packed to be sent when the famous NTT router that is giving people issues starts dropping packets. My network tests indicate that thing is very unstable. With an average of 10% loss over pretty much every 15 minute interval over the last 48 hours but when broken down into smaller intervals there are 60 second periods with loss in the 60 - 95% range. That much loss would even test some more tolerant well written net code.

To be honest if SE would actually acknowledge and at least put some of the fault where it belongs with their upstream provider this would be a lot better. My company runs multiple DC's across the globe. We have terminated contracts with bandwidth providers for far less. They have to be in violation of their contract and SLA at this point. Of course SE has to acknowledge this, point it out, and hold them accountable.

[Vyy]

https://www.reddit.com/r/ffxiv/comme...g_analysis_of/
https://docs.google.com/document/d/1...8UKv_OdCBfejk/

The issue appears to be the client itself drops and reconnects every 15 minutes in the background with no attempts to retry on a failure. So yeah, their explanation is disingenuous at best, ignorant at worst.

Thank you so much for this, I thought I was going crazy assuming the problem is from their side and not mine.
It will become exceedingly difficult if they don't address these issues. Even the most patient person will become angry and frustrated, this adds so much stress as is now. Waking up at 4 AM to play the MSQ in peace before work is retarded as hell.

[NanaWiloh]

https://www.reddit.com/r/ffxiv/comme...g_analysis_of/
https://docs.google.com/document/d/1...8UKv_OdCBfejk/

The issue appears to be the client itself drops and reconnects every 15 minutes in the background with no attempts to retry on a failure. So yeah, their explanation is disingenuous at best, ignorant at worst.

That document has a major flaw, as the poster of it is testing only his connection. Not the connection of others so it does not eliminate your own ISP as being the problem. Simply confirms the client issue which SE also confirmed themselves.

Only two people can confirm if your connection is the issue YOU AND SE!!! Not joe blow the internet bro

[Larirawiel]

That document has a major flaw, as the poster of it is testing only his connection. Not the connection of others so it does not eliminate your own ISP as being the problem. Simply confirms the client issue which SE also confirmed themselves.

Only two people can confirm if your connection is the issue YOU AND SE!!! Not joe blow the internet bro

I have tested my connection and i got the same results.



The client shuts down the connection roughly every 15 minutes.

Cheers

[NightPort]

https://www.reddit.com/r/ffxiv/comme...g_analysis_of/
https://docs.google.com/document/d/1...8UKv_OdCBfejk/

The issue appears to be the client itself drops and reconnects every 15 minutes in the background with no attempts to retry on a failure. So yeah, their explanation is disingenuous at best, ignorant at worst.

Yup, I thought the same myself. They are "looking into other possible issues" but really they seem to be keeping away from these issues. I know it's not my connection and people have shown much data to support it not being the users connection at all.