Mac has "unexpected error", ntdll.dl+# error, crashing

[Waroxthegod]

I also have this issue on my Mac mini also.
I have noticed the sound usually stops a few seconds like 10-30 before the game freeze up. Its happened most of the time during cut-scenes.

[Mariyekos]

I just got this error for the first time, while trying to get back into the game after a 2002 error in the queue. I don't speak Japanese and don't know what it says, but it looks similar to my previous errors apart from being in Japanese and having a different error code.https://ibb.co/sjVg88H. The second image (in English, I don't know if it will post correctly) is what my crash messages normally look like. https://ibb.co/HXD8tn2

[Zayk]

I'm on PC and I'm getting an error every time I power up my PS4 controller (Plugged with a wireless USB adapter to the PC) while the game is running. It's the same kind of error with "2021-11-27_15:20". This has only been happening since Endwalker pre-launch.



I've found that I can just move it away and play the game and it doesn't crash. I don't have a fix but this could help others for now, I guess...

[Kevinatuee]

I'm on a Mac getting the same error. It freezes and then I get two popups:
ntdll.dll+27963
ntdll.dll+28131

I thought it might be because I have macOS Monterey (I downloaded the game with it installed already, and it runs smoothly other than the freezes I've been getting).

When it freezes I have to Force Quit and then restart the game.

I have a PS4 controller that I've been using via bluetooth and wired. Freezes have happened with both modes of usage.

The freezes have happened in full screen mode as well as windowed.

I tried adjusting my graphics in the client to be much lower. The freeze still happened.

I close out of all other applications (other than the system apps) while playing the game, so the game is the only application running.

After like the 10th freeze (multiple hours of play time lost each time) I decided to search for the error and see if it's related to Monterey or some other issue.

It seems like it may have to do with the PS4 controller as that is common in this thread and this has happened to Zayk above who is on PC (although not the exact same error), so it may not be exclusive to Mac. I'm curious if this is also happening to anyone using keyboard + mouse.

I downloaded the game last week during the pre-release of Endwalker.

Specs: 2019 iMac 27", 3.6 GHz 8-Core i9, Radeon Pro Vega 48 8GB, 40 GB 2667 MHz DDR4, macOS Monterey 12.0.1