Official Response to Congestion (as of Dec. 11)

[aveyond-dreams]

I've been around since ARR but this server situation is testing the limits of my patience. Welcome to all the new people. SE figure this mess out please. No one should ever have to wait more than 10 minutes to just log in to your game, let alone four hours.

[ArthurATDayne]

Please rest assured that our Development/Operations teams will put everything into easing congestion and ensuring stable operations. Due to the shortage of semiconductors generated by the impact of the COVID-19 pandemic, we unfortunately cannot expect to add new Worlds immediately, but we will continue to take the best measures we can.

We are steadily making progress toward adding logical data centers for all regions and the addition of multiple new Worlds, with the cooperation of our vendors in each country. As soon as we are able to, we will let you know about these developments as well. I appreciate your continued understanding and support regarding this topic.

Heh, cannot add new worlds immediately and steadily making progress towards adding logical data centers for all regions, not so impossible after all.

[Zabuza]

Heh, cannot add new worlds immediately and steadily making progress towards adding logical data centers for all regions, not so impossible after all.

But that is the question, how long of a timeframe is this talking about when they say 'steadily making progress?' Months? A year?

[ArthurATDayne]

But that is the question, how long of a timeframe is this talking about when they say 'steadily making progress?' Months? A year?

No idea, that's something SquareEnix will have to answer for, but it is a much more agreeable tone than all the impossible, done all they can blah blah butt licking shill excuses I've heard on this forum so far :P

[Hasrat]

Sorry, should we have added "wait until they get new hardware" to the list of things they should be doing?

Cuz, pretty sure everyone has been saying they've done all they can until they can get new hardware.

[Viirin]

It seems to me the best thing they could do in the short term is make the queue more reliable. I'm on a wired connection and while I don't get a LOT of 2002 disconnects, I still get some most any time I sit in the queue (mercifully, so far I've never lost my spot when I connect back in).

If you lose your connection, instead of just giving up and booting you out of the client, why can't it simply keep trying to reconnect until it does, without having to go through booting up the client and logging back in again?

[Hasrat]

If you lose your connection, instead of just giving up and booting you out of the client, why can't it simply keep trying to reconnect until it does, without having to go through booting up the client and logging back in again?

From the explanations they've given, kinda sounds like it's because "trying to reconnect" would run counter to the purpose of the errors. If it's booting players because the queue is overloaded, trying to reconnect players into the queue would just result in a loop of overload, kick, reconnect, overload.