■ Current Congestion Situation

It has been eight days since the start of Early Access, but we are still experiencing congestion and apologize for the inconvenience associated with this. Likewise, we continue to see large numbers of players accessing the game over the weekend, although the peak numbers are slightly lower than last weekend and players logging in are gradually dispersing into the other time slots. In addition, the queue lengths and wait times are conversely tending to increase because of the progress made in our resolutions for each error and our raising of the login queue cap. We will continue our efforts to expedite the processing of logins and the stabilization of queues, and we appreciate your understanding and cooperation on this matter.

■ Error 2002 Related to Login Queues

As we mentioned in our previous announcement (https://sqex.to/eUgyp), there are two causes of Error 2002.

Occurrence of Error 2002 When the No. of Players Waiting in the Queue per Logical Data Centre Exceeds 17,000

This processing is carried out to prevent the login server from going down if the queue becomes too long. The error occurs when the queue has reached the maximum number of people and a player attempts to newly join it. After opening the launcher, entering one’s ID, password, and one-time password, and then proceeding to the character selection screen, an error message is displayed when attempting to log in. When that happens, it may look like as if a problem has occurred because the client shuts down completely. In reality, however, access is not possible due to the cap on the number of players that can join the queue. We are very sorry but, in this case, we would appreciate that you give it some time and try again later.

Please note that we were able to successfully raise this cap on the queues as a result of deploying our backup development machines to the lobby servers on December 7. This means that the error is less likely to occur even within peak hours, with the exception of those times when access is at its highest. On the other hand, this has resulted in longer queues due to the increase in the number of players who can wait for access. Your understanding on this point would be much appreciated.

Error 2002 Occurrence From Issues With the Player's Internet Connection

Currently, most of the reports we have been receiving about Error 2002 are to do with this issue. The reason for this is that, as a result of longer queues and more time spent in the queue, there is an increased likelihood of issues occurring in relation to the player’s internet connection. In most cases, this is considered to be caused by packet loss on the internet route or instability from the Wi-Fi connection in the player's internet environment.

Even if you are temporarily disconnected due to Error 2002 at times of such instability, the lobby server will continue to wait for a few tens of seconds to a minute for your connection