Look anytime you get role-players in your dungeon runs you just got to remind them that they aren't really playing the game right now and need to come back to reality. Their family loves them and wants them to come home from the hospital but that can't happen until they give up their delusions of playing FFXIV. They just need to accept the reality that SE flopped the game and the relaunch of ARR was a failure. No amount of pretending that the game wasn't shut down by SE will change the reality that FFXIV is dead and has been for years now.