I'm having the same issue. Anyone know where you can get news on it? I've logged a ticket.

I've been playing endwalker since early access but only noticed yesterday that I had that stop symbol next to me exp bar. Then logged into mogstation to find that where the tick used to show I had the collectors edition now it prompts me to purchase it. Even have the screenshot of my purchase through the PS store. Fingers crossed they respond to the ticket quick because now I can't progress in the MSQ