Endwalker Collector's Edition Code Registration Issues

[Jillian]

Hello,

I am posting here because I feel as if I have gotten no help resolving this error code i2501 issue and it's honestly becoming quite a problem and very frustrating to me.

I've noticed others on these forums have had the same issues as I do, and I've tried to search and search for fixes but it seems nothing can be done unless Square Enix support intervenes somehow. It's been a couple of days that I've been trying to register my Endwalker Collector's Edition registration code to no avail. I've opened 3 separate tickets now since the first ticket was completely useless, and the other 2 seem to be ignored(maybe not but it feels that way after getting no solid response).

Everything is all paid for since earlier this year in May, and I didn't have any trouble registering my early access code before. Whenever I try and register my code on the Mogstation, I am greeted with error code i2501 that does not allow me to register my Endwalker access code, this is becoming a big problem because now I am locked out of logging into my main character that is stuck in an Endwalker zone and I still have an active 6 month subscription running. I am now losing gametime for what seems to be an oversight in SE's part and I am not happy with this.

I saw on someone else's thread that opening a ticket using this link worked for them:

(https://support.eu.square-enix.com/s...a=2&h=729633fa)

I also have tried that but have gotten no response even though its been at least 24 hours since I did so, and the person who it worked for only had to wait a day for a response that their issue was resolved and they were able to register their access code with no issues anymore.

I have tried all the methods that SE customer support has suggested, such as trying a different browser, clearing my cache/cookies/history, etc., trying to register using my mobile phone with mobile data turned on instead of wifi, trying it with no VPN(I don't even use a VPN at all so that can't be my issue), etc. with no success. I also made sure I was entering the right Endwalker access code, the actual Endwalker access code not the early access code that I have already activated in the past. It feels as if there's some kind of block on my account or something of the sort because I also can't even make purchases for optional items without being given the error code i2501. At this point I am really just at the mercy of customer support and its becoming very frustrating for me. Not only have the queues already been horrible to even get into the game, but now I can't even play the game at all due to being locked out of my character for not having the ability to register my Endwalker registration code!! I paid for this service and I don't think its very fair to be treated this way, I'm losing out on valuable playtime, I would really appreciate it if someone from the support team could help me out and expedite this process for me, I seem to be getting nowhere and just feel like I'm going around in circles...

Kind Regards,

-Zen Lucis

This is probably a longshot but, is there any chance you're using a VPN? My friend and I both got that error (at least I think it was that one) when attempting to register to the Endwalker code. It worked when we both tried with the VPN turned off (we both use different VPNs). Never had this issue before with registration.

[Lurcainne]

This is probably a longshot but, is there any chance you're using a VPN? My friend and I both got that error (at least I think it was that one) when attempting to register to the Endwalker code. It worked when we both tried with the VPN turned off (we both use different VPNs). Never had this issue before with registration.

Zen has said that no VPN were used on the thread opening unfortunately

[Red-Mage41]

I'm having the same issue. Anyone know where you can get news on it? I've logged a ticket.

I've been playing endwalker since early access but only noticed yesterday that I had that stop symbol next to me exp bar. Then logged into mogstation to find that where the tick used to show I had the collectors edition now it prompts me to purchase it. Even have the screenshot of my purchase through the PS store. Fingers crossed they respond to the ticket quick because now I can't progress in the MSQ

[Akari_Okazaki]

Hey I hope it helps you, I had this same issue for a couple days but it finally worked after i tried it on my phone instead and was able to redeem it that way.

[Lurcainne]

Hey I hope it helps you, I had this same issue for a couple days but it finally worked after i tried it on my phone instead and was able to redeem it that way.

It may work for some, in my case, nope.

[PM_Ghost]

YO!!!
I turned off my VPN and it actually registered.
I came to this forum to see that other people had this problem.
Thanks for helping me out

[PM_Ghost]

This is probably a longshot but, is there any chance you're using a VPN? My friend and I both got that error (at least I think it was that one) when attempting to register to the Endwalker code. It worked when we both tried with the VPN turned off (we both use different VPNs). Never had this issue before with registration.

YO!!!
I turned off my VPN and it actually registered.
I came to this forum to see that other people had this problem.
Thanks for helping me out