So I also pre-ordered Endwalker Digital for pc. I played in early access as i entered the code I was given at the time of purchase. I level through the Endwalker main story to the point of finishing the msq and getting my Paladin to lvl90. Smooth so far. I log in today to find that my account has reverted back to SB. OK, I done some homework to find out that another key is involved.Whatever. So I go on a hunt for said second key,the problem is,its nowhere to be found. SE store doent even have record of the preorder. No place on mog,se store,lodestone,no where is there a sign that i ordered it and paid for it at the same time. So now I have to wait on a ticket to be answered sometime this month(hopefully). Phone support apparently takes weekends off when most of the traffic is coming through the servers. But I am not in charge of scheduling so I'll have to tough it out it seems.