endwalker not detected

[Caitlinzulu]

Well it looks like you haven't completed shadowbringers story yet. You need to finish msq in shadowbringers before you can start Endwalker. Your active main story quest tells me as much

[Caitlinzulu]

That too, the early access code is not the same as the game expansion code

[Angellos]

It's showing that I never purchased Endwalker in my account history. This has nothing to do with the early-acess key, vs the other key (Which is stupid, it being a separate key)

It's showing now that i just don't own it and that I've never purchased it on the store. So now I have no idea what the hell to do. I can't find that email anymore either. So.... great. I guess I just lost 40 dollars.

[Psythe]

It's showing that I never purchased Endwalker in my account history. This has nothing to do with the early-acess key, vs the other key (Which is stupid, it being a separate key)

It's showing now that i just don't own it and that I've never purchased it on the store. So now I have no idea what the hell to do. I can't find that email anymore either. So.... great. I guess I just lost 40 dollars.

That is the way it looks before you enter the second code for the actual game. It looked odd when I entered it.

[ChronoSeraph]

It's showing that I never purchased Endwalker in my account history. This has nothing to do with the early-acess key, vs the other key (Which is stupid, it being a separate key)

It's showing now that i just don't own it and that I've never purchased it on the store. So now I have no idea what the hell to do. I can't find that email anymore either. So.... great. I guess I just lost 40 dollars.

I have the exact same problem. My credit card shows the 59.99 purchase however my Mog Station account shows no purchase.. I don't have the E-mail since I've never had to enter two codes for a game before..

EDIT: Confirmed going to https://store.na.square-enix-games.com/ NOT Mog Station and I got my key which worked!

[AriesMouse]

I have the exact same problem. My credit card shows the 59.99 purchase however my Mog Station account shows no purchase.. I don't have the E-mail since I've never had to enter two codes for a game before..

EDIT: Confirmed going to https://store.na.square-enix-games.com/ NOT Mog Station and I got my key which worked!

Issue I'm having is that I found the code, but it keeps telling me it was already used, but then it is also still saying I do not have Endwalker unlocked, but it shows I have/had early access still.

[Loonies]

Same here, maybe a solution for the login queue, just send random questions to players for register with a code they dont have, so they cant play anymore. No email gotten beside advertising for early access. Ned help here from Support.

Open now a support ticket, but hey cant play anyhow because of login queue.

What a stupid solution, found i now, if you have Endwalker purchased with square enix, you have to go again to the square enix store, login and then to your orders where you find endwalker order and the new code. Never have seen this stupid thing in any other online game.
Now i know why i hate this complicated system at square to buy or register something.

[Psythe]

Same here, maybe a solution for the login queue, just send random questions to players for register with a code they dont have, so they cant play anymore. No email gotten beside advertising for early access. Ned help here from Support.

Open now a support ticket, but hey cant play anyhow because of login queue.

What a stupid solution, found i now, if you have Endwalker purchased with square enix, you have to go again to the square enix store, login and then to your orders where you find endwalker order and the new code. Never have seen this stupid thing in any other online game.
Now i know why i hate this complicated system at square to buy or register something.

I have played numerous games that have had early access and launch keys separate. Is it super common anymore no but it still happens. There have been multiple emails, news posts, and notifications about it.

[Toza_M]

Similar problem here. Have not received the final registration code for Endwalker. I was referred to a trusted partner - Scalefast when I pre-ordered the exp. No e-mail from them or SE. Anyone here bought through Scalefast?

[Toza_M]

Similar problem here. Have not received the final registration code for Endwalker. I was referred to a trusted partner - Scalefast when I pre-ordered the exp. No e-mail from them or SE. Anyone here bought through Scalefast?

Nvm, found the code on the SE store site. Can get confusing with all these different sites for the same game, lol