GRUBHUB BE DAMNED!

[Nekaru_Infitima]

I ordered pizza, paid over $15 as the limit said applied ENDWALKER manually by typing it out, flashed green said applied. Got to the reciept in email no promo code 0.00 on reciept.

Go to customer service grubhub chat was told they can do nothing except cancel the order and try again (but it'd take 5 days to refund on card so if you don't have more money you're SoL). I said just keep the food then and I'll try again. They gave me a link to click to apply it. Refunded me 5 dollars.

I order Dunkin's, grab a matcha and coffee and donuts $15+, order, it shows very clearly across the top of the site that the code was applied at check out. Get to reciept, no promo 0.00.

Customer Service After The Dunkin Order:

Chat started
TP - A joined the chat
TP - A
Hello! Thank you for contacting Customer Care! My name is Ari and I will be happy to assist you. Please give a moment to look into your request.

Me- I am sick of this. I play FFXIV, I ordered Marco's used the code ENDWALKER on my order, it said applied but did not show on receipt.

I was told RUDELY that there was nothing you can do but cancel and try again.

I ordered Dunkin's clicked the link it literally said in green above on check out that it was applied.

Still no promo code on my receipt.

The only reason I am even ordering food on your service is for the emote from that code, and yet you have failed both times to apply it.
I am not going to order again, I want you to fix it and apply it manually for me to Squareenix

TP - A
I'm sorry for the trouble, unfortunately we are not able to apply that code manually.

Me- So then I just wasted what amounted to 60 dollars with both orders for nothing?
The food wasn't what I wanted it was the damn code

TP - A
I understand this wasn't the experience you expected and I deeply apologize for the inconvenience. We will work to improve the service.

Me- I want a refund
I didn't even want to order food
I literally only did this for the code

TP - A
Unfortunately we are not able to cancel since restaurant is already preparing your order.

Me- You don't get it
No one would use this crappy service or would have if not for being bribed by the game they play
I only literally am using this for that code
So you've wasted my time, money, and patience

TP - A
Alright! Thank you for chatting! Please be sure to rate this chat once this interaction has ended within the chatbox. Have a wonderful rest of the day!
TP - A. left the chat
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