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  1. 12-11-2021 12:55 PM #1
    Fricknchickn
    Player
    Fricknchickn's Avatar
    Join Date
    Dec 2021
    Posts
    1
    Character
    Shell Mcphail
    World
    Brynhildr
    Main Class
    Black Mage Lv 56

    Unexpected error

    Hello,
    I keep getting the following error on login during the loading screen or shortly after:

    An unexpected error has occurred. Exiting FINAL FANTASY XIV.
    2021 - 11 - 27 _ 15:20

    ntdll.dll+2E3CB
    ntdll.dll+2B44D
    atcuf64.dll+51C17
    atcuf64.dll+4738
    ???+14B190110C7
    ???+1372
    KERNELBASE.dll+6251D
    ???+6787

    Can anyone help? I already updated my NVIDIA drivers
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  2. 12-11-2021 05:57 PM #2
    Sorjal
    Player
    Sorjal's Avatar
    Join Date
    Aug 2021
    Posts
    29
    Character
    Velrys Ashbird
    World
    Exodus
    Main Class
    Paladin Lv 100
    AVDefender or BitDefender Anti-virus software? A search on atcuf64.dll has hits for both of them. If so, maybe they need to be updated? You could try disabling your anti-virus software then launch the game and see if the problem still occurs. I have no idea if this will help, but hope it does.
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