I am about at that point. I enjoy the game; I understand the issues; I sympathize that SE is limited in what they can do, and I appreciate they're being communicative.

However, I'm a parent. I have a 3-hour window at the end of my day to play video games to relax, and I choose to play FFXIV most often. If I could trust that I could sit in queue, I could play other games at least, but because of the random 2002 errors, I have to sit at my desk babysitting the queue, hoping to log back in quick enough that either I'm not getting shot to back of the line (or just not many are lining up behind me, I seem to be retaining roughly my place in queue at least if I can get back quickly).

The worst part too, is that even if I do get in, last night I got a random 90k hard disconnect, and then back to the end of the line. I had finally made it to the 81 dungeon, queued in, and gotten to last boss, and then I ended up having to not just quit, but quit with no progress being made in the time that I COULD play.

I was planning to raid savage with some friends who have all managed to hit end-game already, and I'm at the bloody level 81 dungeon. This is the kind of situation that does make me want to unsub and I get they can't control the volume or when people get on, but there must be things they can modify. Firstly, and my biggest complaint, is why does a 2002 quit the whole game? Can they not kick you back to character select? It'd be really nice if they'd try to auto-reconnect you a couple times first even. Not having to babysit the queue would be a HUGE quality of life improvement.