GRUBHUB BE DAMNED!

[Ranaku]

Glad you didnt get your promo code, you dont deserve one. Learn how to talk to customer service representatives.

So you should be nice to people which scam you, huh?

And yes i get it that the customer service has to take all the flak and basically is not at fault but heck they are getting paid for this, it's their job to deal with customers and especially unhappy ones.

They just gave OP the corpo speech of "we will improve" "we can't cancel cause XYZ" "We are so deeply sorry" and expected them to just take it like the good little customer. I am glad OP gave them heck and good they got a refund in the end.

But yeah you are right, we should just all take it and never complain and let the corps do whatever with us! Would also make all the customer service employees happy since they would be jobless in that case.

[Avidria]

So you should be nice to people which scam you, huh?

And yes i get it that the customer service has to take all the flak and basically is not at fault but heck they are getting paid for this, it's their job to deal with customers and especially unhappy ones.

They just gave OP the corpo speech of "we will improve" "we can't cancel cause XYZ" "We are so deeply sorry" and expected them to just take it like the good little customer. I am glad OP gave them heck and good they got a refund in the end.

But yeah you are right, we should just all take it and never complain and let the corps do whatever with us! Would also make all the customer service employees happy since they would be jobless in that case.

Double yikes. Random customer service dude #324242 didn't scam you, the higher ups doing a poor job of running this event are... doing a poor job of running the event. Rando service rep's job is to help resolve problems for customers, but quite frankly they don't get paid anywhere near enough to put up with the crap some people give them. Being frustrated and complaining is one thing. Being outright nasty and rude to some random dude who 9 times out of 10 has exactly zero control over whatever problem that customer is having? Completely unnecessary and, in a lot of cases, actively counterproductive. They're just a guy trying to do their job, not every dissatisfied rando's punching bag.