I've also been playing MMO's since EQ, and I don't agree. I've seen plenty of terrible expansion launches and I'd much rather have problems with a queue than problems with actual game-play and that has been nearly flawless for me. It's an unfortunate situation, and it's not fun for those having the hardest time of it for sure - but no one needs to be fired because you can't play a video game. That's ridiculous.
It's also not the end of the world. It's already starting to get better and in a few weeks we'll all have moved on from the worst of it.