The GrubHub promo problems

[Doki]

Contacted support chat on Grubhub and they said specialist would review my order and get back to me. Here's the vague response I got, in which they claim I might get a code by Dec 29th or something....

[Senn]

Kinda late now, but I got my code on the 17th no problem. I ordered off grubhub's website, not the app.

[SamSmoot]

I haven't even looked at it, since the only food I've ever had delivered was about 30 years ago, a couple pizzas for a mall survey taker to compare two vendors. (Got two free pizzas and some cash..)

[Krotoan]

It sounds like you haven't done your research on this matter. If you look across the internet, to other forums, including Reddit, you will see the dozens upon dozens of people lamenting how they were screwed over by the false advertising in this campaign. Those dozens and dozens quickly add up into the hundreds. Don't take my word for it, though. Go see for yourself.

I'm not saying they don't exist, I'm saying finding "hundreds(thousands)" that share your unique take will be difficult. There are mad people out there.. sure.. I don't know anyone who's willing to pony up MORE money to rage against SE besides you though.

Also, I'd like you to share a link to any one post from any person who got screwed over in this campaign who has since received a positive, solution-oriented response from Square Enix. From what I've seen here, across other forums, and in my own experience, they have told us all to pound sand, to use colloquial terms.

I honestly don't know one person personally who participated and didn't get the emote. So while I'm not calling everyone posting here a liar, I have no 1:1 control for this. In SEs case it seems they are putting everything on GH. GH's response has been occasional full refunds of orders (which I personally feel is enough, for those people who get them). I don't think I've seen someone who actually pitted SE VS GH with the others response though. Like quoted, forwarded and sent. Which is what I'd do. CS reps are generally call center drones with books and flowcharts, their words are not final and if you can get passed up the line far enough with evidence (like the other companies response) you probably are going to get some sort of results.

You were not one of the people screwed over. Everything worked out dandy for you as you were one of the lucky, random lotto winners. That's nice. Seriously. Grats. But just because you got lucky at the surprise / secret lottery doesn't mean that the rest of us have to bend backwards and look the other way, ignoring Square Enix's role in this shady campaign and ignoring the fact that we unwittingly took part in a lottery/raffle.

Somewhat fair. And that's not what I'm asking. What I'm saying is starting a media campaign against SE is probably overdone. I'm not even asking people not to be mad. Y'all have rights to be mad. The campaign was badly done. Even if SE handed over all the logistics to GH they still do hold responsibility for what they wrote on their own website in regards. So have at whatever, I'm just saying it seems like people going full fledged "taking out adds in the paper" attacks is a bit much.

[LemonNada]

Well, upon reviewing some of your replies, I figured I was not the only one that was deceived by the wording of the event on the website. And same thing happened to me as it had happened to others. When I typed the promo "ENDWALKER", it showed a green check mark for a second and disappeared right after. And I have been waiting for the emote code for a week and nothing arrived. So I contacted Grubhub Customer Service, and they told me that I did not apply the promotion because the order details didn't show it. So they could not get the reward code to me. I am just upset with what I had been through with Grubhub and the entire event.

[Wiz_silver]

I got scammed by grubhub Im not sure what to do
https://i.gyazo.com/8619a80fb61b1d69...6c84d62618.png

[Yahallo]

I got scammed by grubhub Im not sure what to do
https://i.gyazo.com/8619a80fb61b1d69...6c84d62618.png

Ask for a refund if the only reason why you made the order to begin with was for the emote. Tell them that you feel cheated and scammed, and if you are certain you properly applied the promocode, tell them that the advertisement for the promo was incredibly deceptive.

[OracleLunaFaye]

I really hope SE learns from this fiasco and works into their contracts for promotional partnerships something like:

Promotional partner must either

A ) Provide digital code for (emote, mount, gear, etc) for all entries using the promotional code,
-OR-
B ) If promotional code is limited reject code in cart before checkout with clear language indicating the promotion is not available.

If we would have been told while we were placing our orders that we couldn't get the emote, we would have been sad at not getting the emote, but would have been able to make informed decisions about whether to continue with the orders or not. Then we wouldn't have felt like we got scammed.

[Shhikasan]

so basically of this email wait till the end of the month then riot or ask for refunds I can do that

[ShiroeTengoku]

Went to customer service and made sure to ask a few select questions, just to make sure they actually know what's going on, even at service level. They do apparently.