The GrubHub promo problems

[Yahallo]

For anyone else that hasn't received theirs or was told they won't, since it was not stated in the guidelines, grub hub will refund your full order it appears. They refunded mine today (full refund 48$)after I explained why I even used the service, which comes out of grub hubs pocket not the restaurants at least. I'd recommend others call in to state their case too for that matter if the concern is there, at least a bit of peace of mind as to not be ripped off/scammed out of it by them. I'd love to say "hopefully it sends a msg to them" but given how large they are, refunds would barely make any dent in their earnings.

This ^^

While I got my emote, which would make no sense if it was first come first serve since I made my order pretty late, I would definitely consider demanding a refund if the only reason why I ordered to begin with was for the emote. I would be claiming false advertisement and state that I would consider performing a chargeback on my credit card, which is generally more of a hassle for grubhub than it is to just give a refund. Even if they could dispute the chargeback and win, if a large number of people performed a chargeback on grubhub, they may end up losing the favor with the credit companies, which can hurt them a lot more than not issuing the refund as it is the same as a large number of people pointing their finger at grubhub and declaring them to be thieves to the credit companies and banks.

Most of the CS reps at Grubhub are likely just making stuff up; I used to work in a call center and we often were left hanging from our superiors when we didn't know how to respond. Not to mention, they often have a quota of sorts so they generally just want to get through each case as quickly as possible, regardless of how helpful they actually are. So, something serious like demanding a refund or threatening with a chargeback is probably one of the few ways to get attention from someone higher up.

[LazyMemories]

So sadly I'm not receiving them emote since I guess the promotion is expired or so they said even though I have the receipt to prove I ordered during that time and made sure by calling CS to make sure my code was applied that day. Such a scam D;. Guess grubhub will give me back the delivery money which is just dumb imo. which is a total of 49 cents. Thanks grubhub you really know how resolve this

[ShizuruLux]

So sadly I'm not receiving them emote since I guess the promotion is expired or so they said even though I have the receipt to prove I ordered during that time and made sure by calling CS to make sure my code was applied that day. Such a scam D;. Guess grubhub will give me back the delivery money which is just dumb imo. which is a total of 49 cents. Thanks grubhub you really know how resolve this

Call back and re-explain the situation, they refunded my full order due to it, since it def comes off as a scam at that point.

[Hatori_Elric]

This whole promotion has not been handled correctly by either side. For starters the emote is a digital item, if they intended to put limits on it, it should have been clearly displayed at the start to begin with. secondly if grubhub intended to put it behind a lottery system, both SE and GH should have put this info front and center instead of hiding it like it appears was done. This whole thing from what i have seen and read just screams scam and frankly i do not want my money back. I want what was promised at the start. The fact some got the emote and ordered days later, and i ordered less than 24 hours after the start and got nothing has really made me angry with both parties. As some have stated, i think at this point if that emote is put up i will NEVER look at trying to get it, i think they should just hand it out for free or give those affected the ability to get what was promised by some means now. They clearly have scammed people out of money, both sides, whether intentionally or not.

[Titor]

I ordered during the promotion time and haven't gotten it yet. I contacted GH customer service who said my order looked valid and I should receive it later today. Haven't gotten it yet but hope I get it soon.

[Sarevok_Thordin]

Wonder what the response will be, pizza for all?

[Serenitey]

Wonder what the response will be, pizza for all?

Yay! I am for that. I loved that emote, loathe grubhub they are the worst.

[WhyDoesThisHappenToMe]

Well, apparently one of the prior associates I spoke with refunded my order, making me ineligible for the emote even if it were to come. I somewhat doubt Square will do anything about this, but here's to hoping.

[Doki]

Paid an overpriced $40 for delivery of 2 subs from Jersey Mike's, applied Endwalker code, never got any sort of confirmation the code was applied, no code in the mail. Worst promotion yet.

[Chiapet]

I made my purchase within hours of the promo I got to use the code fully even got free delivery.. nothing on my receipt proof I used the code. I 110% did.

I've been though so many customer service agents.. I'm at my wits end. One told me I had to make TWO purchases of $15 ($30 total) to get the emote. One told me I waited too long (was purchased within hours hence paid delivery). One didn't believe me that I used it cause he couldn't see it on my receipt but couldn't explain the +$5.99 credit for delivery on the purchase. One told me it was a lottery to get the emote and I just wasn't lucky...

Square Enix please help us here. Please. I don't need my money back.. Heck I'd be happy to buy the emote on MOG station in a few months if I HAD to. I wouldn't be thrilled about it but that would be more acceptable then what ever the heck is going on at Grub Hub.