The GrubHub promo problems

[Aethen]

What a scam... the terms and conditions clearly say 1st come, 1st served. I ordered on the very first day, minutes after the offer started, got the free delivery (which is the only proof I have that the promo code did get applied) and still haven't got anything. Yet people who ordered days later have got it, including a guy on reddit claiming they had got their 13/15 codes...

[Xanin]

All I learned from this is never trust Square enix on promo event emotes systems look like they do not care either judging by what I learn looking into this pizza emote fiasco and then checking out topics on the butter fingers one. Kinda disappointing to see this happen.

[Bjorn-Kobito]

Like I said earlier, guys, if you put it on a credit card just dispute it. I got all my money back from a Call of Duty in-game item collab that GrubHub never gave me after spending $70+.

[TMW001]

Found this on Reddit, apparently, it's a lottery... May the odds ever be in your favor lmao

That's even worse no way should an emote from generated code be limited to a flipping lottery especially since you have over 200k people playing this game who want it once again the Butterfingers event was handled much better than this sloppeh.

[Zohnax]

The "limited supply/lottery distribution" needed to be front and center on the Lodestone, not on a second page; as well as GrubHub with the small text at the bottom of the page. I wouldn't have bothered ordering from them if the circumstances of the code distributions were more apparent.

"It may be possible to obtain this item via other means in the future."

Yeah, you just go ahead and put it in game directly now since y'all were misleading.

[Kitsu]

This promotion sucks and feels like a con.

Players spent good money trying to get an emote and it was not disclosed that GrubHub would perform a lottery. I feel like SquareEnix should allow those that did not receive the emote to send in their GrubHub receipts during the promotion period and honor them out of good faith.

[TMW001]

This promotion sucks and feels like a con.

Players spent good money trying to get an emote and it was not disclosed that GrubHub would perform a lottery. I feel like SquareEnix should allow those that did not receive the emote to send in their GrubHub receipts during the promotion period and honor them out of good faith.

I full 100% agree I know if Yoshi knew of how poorly this was done he'd wanted the ones who qualified but didn't receive the item to be given it all I know is I am never ordering from Grubhub again.

[Maxilor]

If it makes you all feel better I got the Emote now in game and it makes you look like a corporate sellout in a pizza commercial.

[ShizuruLux]

For anyone else that hasn't received theirs or was told they won't, since it was not stated in the guidelines, grub hub will refund your full order it appears. They refunded mine today (full refund 48$)after I explained why I even used the service, which comes out of grub hubs pocket not the restaurants at least. I'd recommend others call in to state their case too for that matter if the concern is there, at least a bit of peace of mind as to not be ripped off/scammed out of it by them. I'd love to say "hopefully it sends a msg to them" but given how large they are, refunds would barely make any dent in their earnings.

[LazyMemories]

So sadly I'm not receiving them emote since I guess the promotion is expired or so they said even though I have the receipt to prove I ordered during that time and made sure by calling CS to make sure my code was applied that day. Such a scam D;. Guess grubhub will give me back the delivery money which is just dumb imo. which is a total of 49 cents. Thanks grubhub you really know how resolve this