The GrubHub promo problems

[Krotoan]

Came in 3 hours ago.

Never got any confirmations, wasn't on the receipt. So... there's hope for everyone I guess.

Boy was this promotion an anxiety producing mess.

[ShizuruLux]

Okay, I just spoke to customer service and this is the response I got. It seems the codes will be rolling out for the next couple days so hopefully, it's just a waiting game for those who have not received them yet.

Been on the phone for over an hour finally got xferred to a supervisor, they said to wait up to 2 weeks before checking so not sure what the case is atm, they're def swamped with calls atm ._.

[Maxilor]

I ordered from my browser and I can confirm I HAVE received my email.

Hopefully this gives people peace of mind.

I look forward to /eatpizza with everyone.

[EverQuest]

Event just looks poorly worded, and plus grub hub is well not the greatest.

[EverQuest]

Came in 3 hours ago.

Never got any confirmations, wasn't on the receipt. So... there's hope for everyone I guess.

Boy was this promotion an anxiety producing mess.

Shouldn't be having anxiety from an game code emote.

[Patt]

To those who haven't received it, I placed two orders (one on the 10th and one on the 14th) and did not receive a code for either. 100% sure I entered the promo in correctly (in fact for the second order, it gave me an error at first as I didn't have the minimum 15$ at first, before I modified my order). Both orders eventually said Promo code applied successfully briefly in the checkout page before then disappearing.

After I had placed the first order, I had mistakenly thought the free delivery part was for the full promo duration (it was just the first day) and contacted grubhub support about it. During the conversation they assured me that I was still eligible for the emote:

(09:45:01) TP - Jesus M: The discount was only for yesterday.
(09:45:29) TP - Jesus M: But you're still eligible for the in-game pizza emote.

Forward to today I didn't get a code, and so I re-contacted Grubhub support and spoke with both a customer service rep as well as a supervisor or manager. They told me that my orders were not eligible, occasionally saying codes ran out and/or the the code didn't apply successfully despite the website saying otherwise. Spoke with them for about an hour and did not reach a resolution on the issue (did not get a code). They also said they were unable to generate new codes.

I also tried contacting Square Enix support and they were not able to help either. The rep there did say that a lot of people had also contacted support about the issue but couldn't provide any assistance, unfortunately. They did say that if there were any updates that they would be posted to the Lodestone, but that might just be a fallback response, not sure.

It is kind of frustrating that this promo was poorly executed. If codes did run out there was no notice on the lodestone or Grubhub that this was the case, nor was the promo ended early. If Grubhub's website is to blame, well that sucks too since a ton of people spent money on orders only for the emote, and it's definitely not cheap.

I hope SE does something about this, because it really does feel like a kick in the stomach from both companies. Hopefully if enough people complain something will be done about it; I've definitely lost a bit of trust in both SE and Grubhub over this.

[Gametheory]

I didn't receive a code. I made a Grubhub account purely because of this promotion and entered the promo code on one order, and did a second order using the direct link on the marketing promotion that entered the code for me. Two separate orders, at least one of them should have worked. I contacted Grubhub customer service and they never replied to me they just ignored my message. Really dissatisfied with how this went and I won't be ordering food through Grubhub again. I feel cheated to be honest by both Grubhub and Square Enix.

[Lolli282]

I got one code and wrote customer service about the other I haven't received yet. They verified that I should get it and gave me a confirmation number.

The system was really poor. Entered my code in five times, with various capitalizations, to see it was applied and disappeared. It should have shown up with a 0.00 outside of the free delivery window.

[Plastic_Fork]

I got my code (had to order twice for it to work....). Be sure you check your email spam folders and "promotions" folders/tabs. It can show up just about anywhere in your email. Mine was in Promotions in Gmail.

My other friend never got a code. Brand new account. Never ordered from GrubHub before. Every time they tried to order all they got was this error:

How can it not be redeemed again if it was never used in the first place?
This promotion was way worse than the Butterfinger event. Don't think I'm ever going to use GubHub again just based on how bad their service and support is.

[Maxilor]

The Grubhub Team failing to meet the bare minimum of competency (2021, Colorized)