The GrubHub promo problems

[Mykll]

Add another complaint! Just tried to order through the website, very quickly got a green check mark, but no promo code in the order summary. After reading the horror stories I decided to chat up their CS before placing order, because you can't add in the promo code afterwards! Already learned that mistake a few days ago, which, yes, was my mistake.

Their rep did verify that their system does suck. Any PROPER ordering system would show a promo code applied BEFORE placing the order, shown as a line item in the order summary. Rep verified that it will only show up on the receipt, if it was applied. And verified that nope, can't add code after order has been replaced. But rep did say that I could cancel the order after getting receipt. I didn't know I had to pray for RNG on an online ordering system.

But, now, all I get is a bad code, and there is still lots of time left until the deadline.


So, somehow I went from a quick green check mark that I couldn't verify actually was applied, to the code no longer being valid. Huzzah!

[Hashberry]

Not ALL reps on the phone will allow a cancellation, so don't rely on that.

With mine, I cancelled the 1st order. The rep first said no, he can't and won't. Then he supposedly called the restaurant and cancelled it, said my $ would be refunded. So I placed a 2nd order, being more careful. Still no evidence of any code applied. Both orders received and both orders charged, no $ refunded.

SE only told me if I have issues, contact Grubhub, who is totally useless. Very disappointed.

[bulbs]

same issue as everyone else code did not apply this just isn't right the told me no dice as well . *sigh*

[Lutv_Damned]

Anyone already got the code?

[Krotoan]

Anyone already got the code?

supposedly the 17th. One more day.

[Jennah]

It's the day itself. I got free delivery, waiting to see if I also get /pizza. As of 6am Central US time, nope.

[Crimen]

Hrm. I made a few orders using the promo code between the 9th and the 15th and I never got any sort of confirmation. I also never got anything indicating that the promo code was invalid other than after the second or third use it gave me a message saying that this code had already been used. I wonder if I'm getting it at all, but we'll see.

[Eriane_Elis]

No e-mail so far, I'm guessing "sometime today"then?

[Maxilor]

It is currently 10:26 AM EST and I have no received an email. Will update if it shows up.

[Minsue]

If it makes you guys feel any better didn't get promo confirm or anything yet either and also got food poisoning from the food I ordered... will update if I get a code email or anything as well.