The GrubHub promo problems

[Rolder50]

For me, I went and placed an order, then after seeing all the rage on the forums here, put a ticket into customer service to see if my code applied or not. They said no it didn't and applied it for me. Problem solved.

[Bixillarla]

Niece ordered some food this morning via the app and applied the code to get the emote for me and it shows on her receipt as being added so looks all good for me.

[Eriane_Elis]

I kept getting an error message, couldn't get the emote. Customer service said there was a digital limit according to someone. Sad.

Edit:

I just got off with customer service. She claimed that it was a technical error but it's perfectly fine if I order another meal with grubhub and try again. What?????? She refused to resolve my problem. At least I have the transcript.

[LonginusBolg]

Bout to fight GrubHub.
I woke up. Ordered burritos at 7:30pm.
They cancelled my order at 8:50pm; place closes at 9pm.
Placed a second order immediately, grubhub notifies me that the place got my order and was working on it.
Grubhub cancels my order at 10. reeeeeeeee

Was hungry all night.

[Chiapet]

For those still having issues the only way I was allowed to get this to work was not on the app but a new account on the web page

[Maxilor]

For those still having issues the only way I was allowed to get this to work was not on the app but a new account on the web page

This is what I did so hopefully it worked.

[HarleyBot]

I think at this point, SE should just let people who ordered the food from Grubhub use their order receipt for proof, and send out the emote code. It has all the necessary information on it: Order date and time, order amount in dollars. Just like what they did during the Butterfinger promo campaign. It has been done before and worked, so there is no excuse to not do it. Unless some lazy ass management doesn't care about the bad PR.

[OldSilverbac]

I did it through the website and not the app, and it did not show up on the receipt.

I contacted GrubHub support and got:

TP - Ilse DT.: I understand how frustrating that can be, I apologize for the experience. It seems that the code was not applied, unfortunately, we are not able to apply it manually to the order but you can place a new one even using another restaurant if you wish.


So basically I can spend more money with them an try again. This whole promo is a sham and Square Enix should be ashamed of themselves.

[ShizuruLux]

Concern here and curious to hear the thoughts/experiences of others. Wasn't seeing that the promo was applied, as we had ordered a few things over the past few days family wise and called in to ask about it. Rep validated that they did not see the Endwalker code applied on the order, despite us adding it. We normally order through doordash so this was a first for us with grubhub.

They later transferred me to a Supervisor which stated unless the code shows applied on the receipt, we didn't qualify for it since they can see the full order details on their end.

Has anyone else had the same issue?

*Edit*

I know the emote code won't show up till the 17th, what I mean by code is the "ENDWALKER" code saying " Promo applied" as I was informed should show up on the receipt by the supervisor. So pretty worried now.

I think at this point, SE should just let people who ordered the food from Grubhub use their order receipt for proof, and send out the emote code. It has all the necessary information on it: Order date and time, order amount in dollars. Just like what they did during the Butterfinger promo campaign. It has been done before and worked, so there is no excuse to not do it. Unless some lazy ass management doesn't care about the bad PR.

I completely agree with this, and hopefully they follow through, especially given what I was told above and what I hear from friends reporting the same.

This whole promo is a sham and Square Enix should be ashamed of themselves.

I fail to understand how SE is at fault for setting it up, if anything its up to them for addressing it after, saying they should be ashamed of themselves is like assuming they knew it was a sham to begin with, I get people are angry/concerned as I know I am but no reason to blame others. The culprit here is grub hubs horrible system not SE's.

[Eriane_Elis]

I agree that we should be able to get the emote for ordering the overpriced grubhub thing. I experienced what customer support labelled as "technical difficulties" and the only resolution is to buy again. Which I won't ever buy from grubhub again. It was my first experience and last. lol