The GrubHub promo problems

[Dogempire]

Chargebacks are supposed to be used when you made a good faith attempt to try to resolve it with the company, but are unable to. The customer representative making that mistake counts as the company failing to resolve the issue in a satisfying manner. This qualifies as a legitimate reason to file the chargeback.

You don't submit a chargeback, all you do is start the dispute process, chargebacks are initiated by the bank and it's obvious you don't know this

It doesn't cost the costumer any money to file; the fees are paid by the merchant, in this case Grubhub. Whenever a chargeback is filed, the merchant (Grubhub) has to pay a chargeback fee, typically ranging from $20 to $100. So already getting chargeback claims is a bad thing for grubhub, and they would likely want to avoid getting them in the first place; thus if you mention to Grubhub that you are considering a chargeback, it could increase the chance of Grubhub just refunding you rather than dealing with the chargeback, especially if multiple people are suggesting that they are considering filing a chargeback at the same time.

Yes, IF they submit a chargeback, most banks will do some preliminary investigation, and considering all you need to do is just google the terms of service for the promo to get the evidence you need to deny it, it's really doubtful they'll submit a chargeback, chargebacks only get submitted when there's sufficient reason to and usually the dispute analyst assigned to the case makes an attempt to resolve the issue with the merchant before paying the fee and initiating one, which is another way they can get the terms of service agreement. Chargebacks cost money for both the bank and the merchant, but the cost of it means that a bank won't want to submit one unless there's not really any other choice

Furthermore, I would not be so sure that the bank would quickly dismiss this chargeback reason; it is clear that Grubhub violated its own terms and condition for the promo as it was clearly not first come first serve as stated in their terms and conditions. Again people who ordered before me did not get the code while I did.

So I do recommend that anyone who got an unsatisfactory response from Grubhub, such as refusing to refund you when you ask for it, to respond to Grubhub that you are considering filing a chargeback. The cost of just dealing with the chargeback can be more than just refunding you.

Sure, I'll give you that, some banks might not mind footing the cost because they don't really deal with a lot of disputes, but I really doubt there's many people here who are a member of those high-end banks that are concerned about getting $30 back.

Anyways, I'll leave you to it, I know how these angry forum mobs are