The GrubHub promo problems

[Krokov]

Got my emote in my email. I have had no issues. Should be on its way to the mail moogles as we speak.

Same got my email a little after noon. Was anxious reading all the stories but everything worked out. Love my Pizza!

[MeeDeggiThePunisher]

Welp, no emote for me. Was told not to worry about the confirmation not being on the receipt and everything. Why do I listen to people?

[Krokov]

Welp, no emote for me. Was told not to worry about the confirmation not being on the receipt and everything. Why do I listen to people?

Ugh sorry man

On your receipt did it say Promo with your payment & etc?

[Tsumdere]

snip

This is exactly what happened to me. I reached out to support, they said the promo was applied in the first conversation directly after the order and then got told tonight that "they can't find an account with your email address". Despite the fact I was literally on my account page looking at the email and everything. I'm going to go out on a limb and say that I'm not getting the pizza emote.

I asked for a transcript of my chats, so I may post them later if this emote doesn't show up. Just so everyone can see they lied to my face.

Also... it took them 5 hours to deliver a pizza to me. The pizza place I ordered from felt so guilty, they upgraded my pizza to a large and added a coke and a cookie for free. GrubHub is absolute bollocks and you bet I'm never using them again.

[Krotoan]

Ugh sorry man

On your receipt did it say Promo with your payment & etc?

Note that all my receipts did not mention the promo in any way and I still got the emote.. so I don't think this has any bearing.

Also... it took them 5 hours to deliver a pizza to me. The pizza place I ordered from felt so guilty, they upgraded my pizza to a large and added a coke and a cookie for free. GrubHub is absolute bollocks and you bet I'm never using them again.

Their service is HORRIBLE. Every order I made ended up soggy and lukewarm through no fault of the places the food was from. The food was ready for pickup on time and probably was fine.. it then took 45 minutes to over an hour and half for the food to be picked up and delivered. Considering the first place I ordered from is literally 3 miles from my house.. that's just bad.... YES I could have just gone and got it myself but that wouldn't have gotten me an emote.

[Princess_Kaylin]

What Krokov said. Sadly it comes down to the company doing the promotion not square.

[storm]

Spent about $30. No code. Probably a 2002 error right?

One irritant on top of another.

[Hitokage]

I'm beyond furious with this situation. I put in an order on the 10th, applied the promo code and have received... nothing. Called Grubhub yesterday and was told that there's NO promo code attached to my order at all, despite the fact that when I put the order in, and applied the promo code, it said "promo code applied" in green letters. :|

SE, this is ridiculous. I can't believe you would partner up with someone who has this level of poor customer service and poor functionality.

[TMW001]

I made my order on the 13th and still have yet to get my code this is very frustrating if SE or Gruhub won't provide a code and now Im being told stuff like they will come two weeks from now when the release of codes are suppose to end after the 20th if SE or Grubhub won't follow through and provide a code I will request a refund off Grubhub for not following through on their promotion this is just sloppy on their part.

[Yuyushuu]

How about all of us who live outside areas grubhub even exists? Do we just never get /pizza? As a completionist this is really annoying. I even bought the cookbook half because I thought the emote would come with it based on all the other books having ingame rewards