The GrubHub promo problems

[LonginusBolg]

Bout to fight GrubHub.
I woke up. Ordered burritos at 7:30pm.
They cancelled my order at 8:50pm; place closes at 9pm.
Placed a second order immediately, grubhub notifies me that the place got my order and was working on it.
Grubhub cancels my order at 10. reeeeeeeee

Was hungry all night.

[Catwho]

Hopefully SE is willing to hand out codes, the promo code didn't seem to work for me tonight on the website, it kept refreshing the page and taking it off. I'll contact customer support tomorrow and see if I can still get the code without spending for more overpriced delivery.

Edit: I went ahead and scheduled a delivery for tomorrow too with the phone, it took the promo code this time, but I don't think I got free delivery. I should still only get one code since I used the same email.

The free delivery was ONLY for the 9th.

[Chiapet]

For those still having issues the only way I was allowed to get this to work was not on the app but a new account on the web page

[Maxilor]

For those still having issues the only way I was allowed to get this to work was not on the app but a new account on the web page

This is what I did so hopefully it worked.

[HarleyBot]

I think at this point, SE should just let people who ordered the food from Grubhub use their order receipt for proof, and send out the emote code. It has all the necessary information on it: Order date and time, order amount in dollars. Just like what they did during the Butterfinger promo campaign. It has been done before and worked, so there is no excuse to not do it. Unless some lazy ass management doesn't care about the bad PR.

[OldSilverbac]

I did it through the website and not the app, and it did not show up on the receipt.

I contacted GrubHub support and got:

TP - Ilse DT.: I understand how frustrating that can be, I apologize for the experience. It seems that the code was not applied, unfortunately, we are not able to apply it manually to the order but you can place a new one even using another restaurant if you wish.


So basically I can spend more money with them an try again. This whole promo is a sham and Square Enix should be ashamed of themselves.

[ShizuruLux]

Concern here and curious to hear the thoughts/experiences of others. Wasn't seeing that the promo was applied, as we had ordered a few things over the past few days family wise and called in to ask about it. Rep validated that they did not see the Endwalker code applied on the order, despite us adding it. We normally order through doordash so this was a first for us with grubhub.

They later transferred me to a Supervisor which stated unless the code shows applied on the receipt, we didn't qualify for it since they can see the full order details on their end.

Has anyone else had the same issue?

*Edit*

I know the emote code won't show up till the 17th, what I mean by code is the "ENDWALKER" code saying " Promo applied" as I was informed should show up on the receipt by the supervisor. So pretty worried now.

I think at this point, SE should just let people who ordered the food from Grubhub use their order receipt for proof, and send out the emote code. It has all the necessary information on it: Order date and time, order amount in dollars. Just like what they did during the Butterfinger promo campaign. It has been done before and worked, so there is no excuse to not do it. Unless some lazy ass management doesn't care about the bad PR.

I completely agree with this, and hopefully they follow through, especially given what I was told above and what I hear from friends reporting the same.

This whole promo is a sham and Square Enix should be ashamed of themselves.

I fail to understand how SE is at fault for setting it up, if anything its up to them for addressing it after, saying they should be ashamed of themselves is like assuming they knew it was a sham to begin with, I get people are angry/concerned as I know I am but no reason to blame others. The culprit here is grub hubs horrible system not SE's.

[Eriane_Elis]

I agree that we should be able to get the emote for ordering the overpriced grubhub thing. I experienced what customer support labelled as "technical difficulties" and the only resolution is to buy again. Which I won't ever buy from grubhub again. It was my first experience and last. lol

[Kairobot]

First order placed on Dec 9 at 7:30 EST via app with ENDWALKER promo green check marked (took screenshot) but no mention of promo on receipt. Asked about via chat and was told that promo was applied and to expect an email with emote on Dec 17.

Second order placed on Dec 10 via website on different account flashed message that ENDWALKER promo applied and on the checkout page stated promo applied but no mention of promo on receipt. Asked about it via chat was told that the promo was not applied to the order and they ran out of codes and offered me a refund.

Third order placed to above account via app tonight now states promo applied on the receipt.

I dunno who or what to believe until Dec 17.

[DeviousDark]

So I tried ordering with the code, and got "This promo code can't be redeemed again."
And the grubhub customer support was unhelpful.

Am I forced to try again later and spend more money, or is there a way to contact square with my receipt???