The GrubHub promo problems

[Krotoan]

I called in to customer service earlier today, and apparently they changed it? So if you ordered with the promo they told me that it should be arriving via the email used on the grubhub account. There’s apparently a delay because of so many people ordering, but it seems like SE fixed the issue. I ordered yesterday at 9:50 pm central, and was told my code should be arriving December 17th

To clarify this is when they said everyone would be sent their code. Which is.. a little nerve wracking since there's no confirmation and the promo will be done by then.

Item Code Delivery Period

Eat Pizza emote item codes will be sent to eligible participants starting on Friday, December 17, 2021. The code will be sent to the email address associated with the Grubhub account that participated in the campaign.

[Canadane]

I had an issue where they took the code then didn't actually apply the code. No confirmation on the receipt like my FC mates had.
As far as the customer service rep could see there was no promo on my order.

And if what CazzT has said is true, then I guess I'm just boned and there will be no pizza for me

[Jagick]

This entire event was very poorly thought out it seems.

[Malakii]

I only have one place that can deliver through GrubHub and it's a grocery store where I live. Tried to confirm with customer service if that would still qualify if I order 15$ of food or if it had to be a delivery from a restaurant and was met with a response of sure... Very poor customer service in my experience. This promo is not very well thought out, in my opinion. Not only did they choose a delivery company that people may or may not have access to, but they also region-locked it to NA but excluded NA residents. NA doesn't equal just US. The wording is vague on promo. No way to clarify. They didn't even pick one of the biggest food delivery services in the market as far as market share. It would be like the amazon promos but they were eBay. W/E I am done with it. Disappointed but nothing new when it comes to out-of-game products to get in-game items.

[Bixillarla]

I only have one place that can deliver through GrubHub and it's a grocery store where I live. Tried to confirm with customer service if that would still qualify if I order 15$ of food or if it had to be a delivery from a restaurant and was met with a response of sure... Very poor customer service in my experience. This promo is not very well thought out, in my opinion. Not only did they choose a delivery company that people may or may not have access to, but they also region-locked it to NA but excluded NA residents. NA doesn't equal just US. The wording is vague on promo. No way to clarify. They didn't even pick one of the biggest food delivery services in the market as far as market share. It would be like the amazon promos but they were eBay. W/E I am done with it. Disappointed but nothing new when it comes to out-of-game products to get in-game items.

Grubhub was choosen because they are the sponsor of the Game Awards and it was a Game Awards promo. SE did not seek them out to do this promo.

SE did not choose or approach Grubhub to do this. It is a game awards promo and Grubhub is the sponsor of the game awards.

[Malakii]

Grubhub was choosen because they are the sponsor of the Game Awards and it was a Game Awards promo. SE did not seek them out to do this promo.

SE did not choose or approach Grubhub to do this. It is a game awards promo and Grubhub is the sponsor of the game awards.

It doesn't matter if SE didn't approach Grubhub or vice-versa. SE said sure they gave permission. It's on them. You act like they couldn't have said no. They could have done a bunch of different things for this promo. Either way, I am not sure why that even matters it's a terrible promo.

[Ralzyn]

This is a BS promotion for folks that don't have any grubhub services available in their area .

[Ralzyn]

https://www.grubhub.com/search?order...tingTimes=true

[Ralzyn]

Click on pick up and delivery to see that I can't even begin to get this emote because there is no grubhub near me .

[Vyrie]

Both my Fiancé and I made different orders and none of us got the code to work. At first we assumed we had to do it during the window of the game awards, but then we saw people that got it that, either applied the code before or after the event and it worked for them.

I feel duped and scammed. Fiancé said he wanted a refund and while I still have hope, I honestly believe the best solution is that Square puts the emoticon on the store and never does anything with GrubHub. All the promotions involving them tend to go bad