The GrubHub promo problems

[Chiapet]

When I try to place an order with Grubhub using the ENDLWAKER code on the app I get this error:


I've tried reaxhing out to GrubHub but both techs I've spoken to have told me to just reinstall the app (purchase must be made via app according to the promo) I have to no resolve. Has anyone else had this problem?

I don't reall feel a need of urgency or anything I was just curious if I was alone in this error and I thought i'd reach out to the community to see if anyone else has been able to fix the issues. I'm not having much luck with Grub Hub support but maybe you all have. So forgive me if i bother anyone or put this in the wrong spot. I dont wish to anger anyone just looking for some feed back or at least comfirmation its not just me.. I guess

Thank you for reading. Have a good day and many good queues upon you

[DontReadThis]

I believe I was unable to use the code because I was subscribed to Grubhub+.
Grubhub+ gives free delivery, and the promo code's effect during the game awards is free delivery, so I assume that's why they don't stack.

I had to make a separate Grubhub account to be able to apply the code.

[lordoftheapes79]

I was coming to check on this myself.

So, I think it's the free delivery too. when the free delivery ends in a few hours, theoretically we should be able to put it thru, but that means you have no food tonight. OR you now have to order twice...

Now if this is a situation where they run out of codes before I get mine, because I already pay for another service, we're going to have issues.

Edit: I was still able to use the code after the free delivery part ended. Tho, I was pretty pissed off that night cause I ended up having spighetti-Os instead of a pizza...

[Flarestar]

I tried making a separate account. No Grubhub+. Met all the conditions. "This promo code can't be redeemed again."

[DontReadThis]

A few people I know have been unable to redeem the promo code even on new accounts.
I'm guessing it's because the code currently gives free delivery to the first 20,000 orders made during the game awards., and those 20,000 orders were already snatched up.
You'll probably have to wait until after the game awards are over and the promo code just gives the benefit of earning the /pizza emote.

[CazzT]

Some FC mates are reporting that GrubHub customer service told them that there's only 20k codes. Not 20k free delivery, but just 20k codes in all.

Someone from SE needs to ring up their pals at GrubHub and find out what's going on.

[Canadane]

I had an issue where they took the code then didn't actually apply the code. No confirmation on the receipt like my FC mates had.
As far as the customer service rep could see there was no promo on my order.

And if what CazzT has said is true, then I guess I'm just boned and there will be no pizza for me

[Jagick]

This entire event was very poorly thought out it seems.

[CCheshire]

Some FC mates are reporting that GrubHub customer service told them that there's only 20k codes. Not 20k free delivery, but just 20k codes in all.

Someone from SE needs to ring up their pals at GrubHub and find out what's going on.

That's a shame since I meant to order on 12/10 and not sure if worth spending $$$ if I can't have the emote.

[Malakii]

I only have one place that can deliver through GrubHub and it's a grocery store where I live. Tried to confirm with customer service if that would still qualify if I order 15$ of food or if it had to be a delivery from a restaurant and was met with a response of sure... Very poor customer service in my experience. This promo is not very well thought out, in my opinion. Not only did they choose a delivery company that people may or may not have access to, but they also region-locked it to NA but excluded NA residents. NA doesn't equal just US. The wording is vague on promo. No way to clarify. They didn't even pick one of the biggest food delivery services in the market as far as market share. It would be like the amazon promos but they were eBay. W/E I am done with it. Disappointed but nothing new when it comes to out-of-game products to get in-game items.