2nd night unable to play because of LONG queue times

[Noctemius]

I get why folks are frustrated. It's totally fair, and voicing complaints is justified.

But how much can we really expect? Big MMO launches of any kind are always extremely difficult, if not nearly impossible, to pull off without a hitch. This sucks, but it's far from the worst launches, and will inevitably settle back down given a bit of time. Which is another key point- how much should they spend expanding and improving the infrastructure, when the actual problems are only going to persist for... some weeks, maybe a month tops? It seems far more practical to beg for patience than to prepare that much more. And even if they did prepare more, it still might've not been enough, because they can't see the future.

As a paying customer, yeah, it sucks. But it's not like they're also ignoring that. They're giving out free sub time; I, and many others, think this is a fair form of compensation. You aren't obligated to have the patience to agree, and you're certainly welcome to draw the line anyways, but they aren't spitting on their customers for daring to want to play, or forcing them to play at godawful times. They're just trying to work around a temporary problem that's very hard to address directly. Personally, I think that's good enough. Just because people aren't as frustrated about the issues doesn't mean they're white knighting SE or ignoring the problems, it just doesn't bother them as much.

[Sekurity]

I get why folks are frustrated. It's totally fair, and voicing complaints is justified.

But how much can we really expect? Big MMO launches of any kind are always extremely difficult, if not nearly impossible, to pull off without a hitch. This sucks, but it's far from the worst launches, and will inevitably settle back down given a bit of time. Which is another key point- how much should they spend expanding and improving the infrastructure, when the actual problems are only going to persist for... some weeks, maybe a month tops? It seems far more practical to beg for patience than to prepare that much more. And even if they did prepare more, it still might've not been enough, because they can't see the future.

As a paying customer, yeah, it sucks. But it's not like they're also ignoring that. They're giving out free sub time; I, and many others, think this is a fair form of compensation. You aren't obligated to have the patience to agree, and you're certainly welcome to draw the line anyways, but they aren't spitting on their customers for daring to want to play, or forcing them to play at godawful times. They're just trying to work around a temporary problem that's very hard to address directly. Personally, I think that's good enough. Just because people aren't as frustrated about the issues doesn't mean they're white knighting SE or ignoring the problems, it just doesn't bother them as much.

Honest valid points delivered in a respectful way. Thank you Noctemius. Apparently this is where I become disrespectful to you because of "reasons."