2nd night unable to play because of LONG queue times

[Sabnz]

Yeah I'm not sure what I'm meant to do at this point other than cancel my sub and forget about FFXIV.

Spent 3 hours of my only day off this week making sure I was watching the queue so I could rejoin it if I was dropped.

I got to the front of the queue finally and - 3001. Try again later. It won't even let me join a queue.

An "extra seven days" is a bit of a slap in the face at this point. It's not an extra seven days. Tomorrow will be the seventh day that I haven't been able to play. I haven't been given anything extra at all.

I've paid upfront for 30 days of service. It's nearly been a week since that transaction and I still haven't received 1 of the 30 days I've prepaid for. And SE still have my cash - they haven't refunded a cent so why are people framing it as free game time or a sub refund? They could add 180 days, it doesn't really matter if I can't login.

I don't know what's worse - SE's response of "I'm keeping your money and I can't confirm if/when you'll get that 30 days of service", or people defending that kind of practice when we have consumer protection laws in place that outlaws this kind of consumer treatment in most industries....just never gaming.

I completely understand there are practical realities preventing them from resolving this situation and that's fine. That's not the issue.

The issue is continuing to sell your products and services when you know you're not able to supply them. You can still purchase FFXIV w/ all expansions, load a sub right now and you won't even be able to create a character, let alone play the game. Why are they accepting new customers when they can't even service their current ones?

Obviously we're a global community. In my country this kind of thing is illegal, so seeing people defend it is awful and worrying sign for the future.